While one review was upset with the service, you must understand that they did everything they could to make it right. That is what they are about. They are always friendly here at this location and I would highly recommend them. They are honest and WILL take care of their customers. If something goes wrong that is beyond their control, sometimes you just have to understand there is only so much they can do. The Best Service I have ever had with a car.
Posted: 11/04/2008 • Link to this review
After having to go back twice, our brakes still do not feel right. They went out a month after the service was originally done. Once in rush hour traffic, and the second time a week after that going down a parking structure. They stated it was from a faulty part, and did fix the brakes again. At this time, we asked for some money back, which they did give, but no where near the amount we feel we should have been compensated for. We had to go through all the hassle of taking time off of work, leaving our car there so they could fix it, and having to ask for something for our trouble. Not to mention, the scare of what "could" have happened. We did go up the corporate ladder only to hear the same answers,and aloof, scape goat attitudes. We are very unhappy with their service, and have told all of our friends and family about them. Hopefully this helps, if you are considering this company.
Posted: 5/10/2008 • Link to this review