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As a new customer I enjoyed the customer service, the value of the service I received, and the professional environment. I will definitely recommend to my friends and associates. - Cedric Taylor
Posted: 9/09/2015 • Link to this review
I've been going to Braxton for nearly a decade. As Braxton has grown their services and quality offerrings have increased, yet at the same time they've maintained the great the local feel of a neighbor mechanic. Steve (the owner) always remembers you by face and is quick to say hi - something I would never expect but shows you the kind of dedication to customer service of Braxton. I'd highly recommend them.
Posted: 8/30/2015 • Link to this review
I recently took my car in for service and I was greeted by Janice she was great. It had been a while since I used them because I hadn't been driving my car for a while but my daughter needed it for school so needed to make sure it was safe. They did a complete check of my car and gave me a list of other items that needed to be fixed. I will be taking it back to make sure my list is completed. Thanks Janice and Braxton. Janice Campbell
Posted: 8/29/2015 • Link to this review
The best thing about BMIT is its placement assistance. They keep us totally updated on the various vacancies and opportunities that we can avail in the country and abroad.
Posted: 7/08/2015 • Link to this review
I called Braxton Automotive Group when I was looking to buy a used BMW and had a great conversation with Sam who took the time to make me feel good about spending the money for a comprehensive inspection. This ended up being money very well spent. Upon arrival at the shop, it was clear that they know their way around BMWs and I was pleased to discover that the service manager had previously owned the same model of car I was considering. He even showed me pictures of his car and some of the cosmetic upgrades he had performed! The inspection revealed a few minor issues and I was informed of a few additional maintenance items I would incur within the next year. I decided to purchase the car, but on the way back, I noticed a noise that I hadn't heard before and came back to the shop. They immediately sent a tech out to ride with me and were able to diagnose a problem that had not been present before. In the end, I was able to have the dealer fix the item. I purchased the car, became a happy new owner, and Braxton Automotive Group got a happy new customer! I would highly recommend Braxton Automotive Group and their excellent staff to take care of your four-wheeled baby....
Posted: 4/13/2015 • Link to this review
I was referred to Braxton by a neighbor, Brian A. who also has a BMW. I was amazed from beginning to end. I will definitely be back. Thanks Braxton staff! Patrice C.
Posted: 3/29/2015 • Link to this review
Thanks for the review Patrice! It's a great compliment when customers refer us to their friends. We look forward to working with you in the future!
I tried a couple of repair shops when my BMW went over 100K miles and even tried to go back to the dealer a couple of times, but at Braxton I feel like I have found my car family. You see the same faces all the time and it is nice to be able to call you car adviser if you hear a sound or see a light. It is also nice to know that when you get the price for repairs you are not going to fall on your face. Every service that I have had done has been very competitively priced.
Posted: 3/21/2015 • Link to this review
Wow Ginneh, such kind words! I'm so glad you referred to us as family because that is exactly how we treat you and your car. We appreciate your trust and business.
Braxton Automotive on Howell Mill provides botched oil changes and poor customer service from Owner.
Posted: 3/19/2015 • Link to this review
I'm sorry you feel you did not receive the level of service you deserve. I only wish you would have called us when the light came on so we could have towed in your car at our expense to verify if there was or wasn't a problem. We haven't had any problems with our equipment or staff performing oil and filter services and our store performed a huge number of oil changes last year without any issues.
I think there was a misunderstanding when my advisor spoke with you.
The quote you have in your review (Steve doesn't "feel we can provide a quality service to you given the failures of the past") is simply not a statement I made. I have no doubt there was miscommunication and misunderstanding. What I do believe is that the relationship with our customers is a two way street. As we have built our business over the last 17 years, we take pride in the lasting relationships we have built with our customers. Like any relationship, without a foundation of trust, the relationship cannot be successful. I always recommend that a customer chooses a shop they feel comfortable with.
I would welcome the opportunity to speak with you and clarify any misunderstanding. I can be reached @ 404-367-4767.
I took my Land Rover LR3 to have my thermostat replaced I drop off my vehicle at 8:30 in the morning they provided transportation to my job. The staff who is always pleasant kept me inform and updated through out the day. By the end of my work day my vehicle was ready to go and running better than ever.
Posted: 2/09/2015 • Link to this review
Thank you for sharing your experience here at Braxton. We look forward to seeing you next time Ms. Thompkins.
I had my 645 for an oil leak just before Xmas. Needed the car for a road trip after the holiday. Jason and team work late to finish the repair, and let me come by for a free inspection before the road trip. No dealer would provide that kind of service.
Posted: 1/13/2015 • Link to this review
We're glad to be of service, Mr. Payne. We hope you enjoyed your trip to the Carolinas.
I had an amazing experience. All staff was helpful and knowledgeable. They fit me in right away and fixed all problems with my mini cooper. Couldnt ask for better customer service. I will be back!!
Posted: 1/09/2015 • Link to this review
Thanks, David. It's been a pleasure working with you and your vehicles for over 7 years now. It's nice to have long-time, loyal customers like yourself.
A great place that you can take your bmw, without any worries. Upfront and honest!!! The staff is great, very professional. Also, cheaper than the bmw dealerships.
Posted: 12/24/2014 • Link to this review
Thank you for the review, we appreciate it!
No funny business here. Braxton will repair your car and charge you a fair price. We bought a used BWM from friends who had used Braxton over the years. I was torn on using them or my trusted (primary) Volvo shop. Well, it was an easy decision when my shop said, "Well, we could take a look at it but you're in great hands with Braxton." Agreed. The folks at Braxton are the best.
Posted: 12/18/2014 • Link to this review
Thats awesome, Deborah. It's great that another shop can refer us with confidence. We're glad you gave us a chance and we look forward to seeing you more in the future.
I brought my Land Rover in for two problems. One that was an easy fix, the brakes. The other problem was a water leak. The amazing Braxton team diagnosed the problem very quickly and fixed the leak! I could not be happier!
Posted: 11/24/2014 • Link to this review
Thanks for the review, Christine. We look forward to getting to know you and your Land Rover.