Went to BCS per ob-gyn, due to high risk history & dense breasts. Poor experience, won't return. BCS ignored doctors order of screening mammogram and further ultrasound etc based on history -- because their policy is to either do screening, which is mammogram only, or diagnostic, which could be further. No call to doctor to clarify, and no word to patient other than when asked, told its their policy. They use outdated equipment, not 2D or 3D. They communicated to doctor different results than to patient (inconclusive to doctor, all fine to patient). They lost records brought to them for comparatives to priors, causing 2nd trip to provide. They won't schedule an appt when you call, instead you have to fax doctor orders and they'll call you later to schedule another 4 weeks out. They won't give you a copy of your records, only to your doctor -- and ask you to go back to a doctor to get a copy from them. So no getting your films to take somewhere else if you change centers and want them to compare. Tech extremely aggressive with machine, most painful mammogram ever had -- chest still sore a week after. Lastly, they won't disclose to patient dense breast issue, as they only do in states where its law (GA isn't one of them). That doesn't give patients the info they need to make informed decisions. Odd administrative policies as compared to other centers. Not the place to go if you're high risk and need additional screening.
Posted: 11/14/2017 • Link to this review
No GA practice combines the breast radiology expertise and surgical know-how BCS has, not to mention their dedicated breast MRI. If you have a questionable diagnosis or are high-risk, this is the right place. They serve emergent and established cases, and most patients are high-risk, so there will be times your appointment is delayed. Bring book, laptop, and snack. I had complaints in 06-07 re service/attitude among admin staff, but that has not been a problem since. I agree their volume limits communication-- they'll forget to explain details sometimes. They need to hire patient advocates just for education of new patients. But if you are a cancer patient, you HAVE to be assertive (sometimes aggressive) to get answers, no matter WHERE you go for care. Research so you know what to ask. It's unfair to ask a doc to explain their rationale for treatment if you're not prepared for the conversation. I've found BCS docs more than willing to explain rationales, even if they're in a hurry. My surgeon had a better "bedside manner" than the radiologist who did my biopsies, but the latter is gifted at recognizing breast anomalies, so I'm pleased. A mammogram at a community hospital caught my cancer early, but it and an MRI were vague. MRIs at BCS led to targeted same-day biopsies and then targeted excisions. BCS radiologists are uncannily good. As I continue lifelong follow-up, I consider their expertise well worth the hour-plus drive and the office wait.
Posted: 6/24/2011 • Link to this review
Seriously, I had Simpson do both mastectomies over 2 yrs apart and I'm just happy I do not need her anymore. She's an ok surgeon but this office is awful. Staff are not customer friendly and they have no idea how to treat someone who is facing their mortality. The person who did one of my mammograms needs to come up on charges for cruelty. And don't even get me started on their billing practices and staff. If you live in Atlanta or are coming here, there are some very good mastectomy/lumpectomy surgeons in the area...you do NOT need to be treated poorly. If you are needing their services, I am sorry for your diagnosis and wish you the best.
Posted: 3/01/2011 • Link to this review
Dr. Amerson is an excellent doctor and a great and optimistic person. You can't help but love her. Unfortunatley, when I was sent there by my gyno for a biopsy, it took 3 days of leaving messages every day on their voice mail for anyone to even call me back to make an appt., and that was after I blew up! Then I waited 10 frantic days for the appt. and was told I wouldn't even be getting the biopsy that day! (Although I did.) So you first have to get through the unfriendly robots to see Dr. Amerson. Of course there was the waiting in the many waiting rooms, but the worst part was trying to get my questions and concerns answered as to my treatment options. I had to do research on line and get outside opinions. I was given no information, as they want you to just follow along, and I was always wondering "what did she mean by that?" I was surprised when I needed a second surgery, which is common, but again, I was never informed ahead of time that this was a possibility. I go there now for six month checkups and they are great for that. If you are a person that wants to understand what's going on, you might want to find a doctor that has more time for you. They are VERY busy and when you are facing something like this, it's not the time you want to be treated this way.
Posted: 1/10/2011 • Link to this review
I recommend this group to my friends and family. I have gone here for years. If you are scheduled for a routine mammogram/check up, bring a book. You WILL wait. It is worth it for the expertise you will get. Doctor Amerson did my Prophylactic mastectomy a couple of years ago. I trust her completely. I know MANY women in Atlanta who have had breast cancer and who feel the same way about her. Your boobs deserve a couple hours of your time each year!
Posted: 5/14/2010 • Last edited: 6/06/2010 • Link to this review
I was sent here when somthing showed up on my mammogram at age 39, and I was terrified. Dr. Amerson told me to come in before they opened. She did another mammogram, an ultrasound, and a needle biopsy that morning, and as it turned out, I did have breast cancer. She reassured me that it was "very small" and "fixable", and held my hand while she explained everything to me. She did my surgery and I've trusted her with my life ever since. 6 years later I'm still cancer-free and she still asks about my husband and son every time I see her. I've been through 3 biopsies since the cancer, and she will call me from home, from the airport, or wherever she is when she gets the results, just so I don't have to wait and worry another day. It's true, you do have to wait when you go there, but you also leave knowing the results of your mammogram or ultrasound without having to wait days like you do at most places. I wouldn't go anywhere else -- Dr. Amerson is an angel on this earth.
Posted: 11/03/2009 • Link to this review
This place is terrible! I felt like such a # here. There is no personal service and no bedside manner regardless of your situtation. If you like to be treated like a human and want some compassion then go somewhere else!
Posted: 7/15/2009 • Link to this review
The jury is still out. Do something about the wait. This is totally unprofessional! I know professionals in other industries who would lose their jobs for making clients wait this long! This borders on pretty "arrogant" especially when you consider that patients are coming for a serious issue, and not just a cold! I came for my first "consultation" on 12/20/07 and I was told to bring in my films and paperwork one day early to "cut down on the time." However, even after doing this, and being told to come in at 7:00 a.m., I didn't even get to see the dr. till 9 a.m. No one told me that it would take 3 hours and they won't validate your parking. Due to the long wait, I had to pay $5 for parking and this is WRONG to do this to patients! Multiply $5 X number of visits = $ Too much.
Posted: 12/20/2007 • Last edited: 11/02/2016 • Link to this review
I have decided to give a better rating of the breast care specialists. My first which I have deleted was that I wasn't happy. I just felt like a number and seemed shuffled through the day I was there. My pcp seemed very strong that this was the place place for me in her opinion. So I did go back per her request. I have to say they have really stepped up. Maybe it's because my diagnosis changed or maybe not but I say if you go here and do have a bad experience maybe someone is just having a bad day. Maybe they are short staffed that day. My point is Give them another try before making a definite decision on the whole practice. The Staff has always been really nice and friendly. I'm sticking with them through this process and I feel really comfortable.
Posted: 7/30/2007 • Last edited: 1/02/2008 • Link to this review
I was seeing Dr. Amerson for fibroadenoma about 4 years until I had a bad experience. I had one surgery in the hospital with her and two needle biospies. I used to trust her office with my life. However, she has become the Walmart of breast care. She has a high number of patients that she sees a day which I believeis called "Medicine by the Numbers." My fiasco started when I tried to schedule an appointment for two months but I could never get a live person on the phone. I had to leave a "I am going to leave this practice" message for the nurse before a scheduler would call me back. When finally made it to my appointment (on a vacation day,) I was turned away, because I did not arrive a full 30 minutes before the appointment. This office is notoriously late and I have been going there for 4 years. I had to reschedule for two months later. In the meantime, my OBGYN confirmed that she had heard bad reports lately about BCS and referred me to another specialist at Northside. Amazingly enough, I was able to schedule an appointment for the next week. Next, the BCS had two weeks to acquire my films for my next appointment, but the office lost them!! I was supposed to pick up the films on Friday, but they were MIA! Luckily, BCS finally found my films and I picked them up around 4PM. Please do yourself a favor and choose another Breast Care Specialist. In my mind, experiencing tremendous amounts of record keeping problems could lead to more serious issues.
Posted: 7/11/2006 • Last edited: 3/12/2008 • Link to this review
I've been practicing medicine in Atlanta for 16 yrs and have sent countless patients for evaluation with these excellent specialists. In fact, I bring my mother in from out of state every 6 months for screening with them following her breast cancer diagnosis 5 yrs ago. You won't find more competent compassionate care.
Posted: 6/03/2006 • Last edited: 1/02/2008 • Link to this review
I feel very confident that I am getting excellent care there - the best in the Atlanta area. THe one drawback is the long wait. Plan to be there at least 3 hours.
Posted: 11/10/2005 • Last edited: 1/02/2008 • Link to this review
Highly recommended! Very thorough and excellent physicians. However, plan to be there for awhile...but when you leave you will have all of your questions answered. Excellent practice!
Posted: 10/04/2005 • Last edited: 1/02/2008 • Link to this review