Purchased a blusher veil out of the case in February for $165. The staff at the counter told me to in case I wanted to return or exchange the veil, not to do a trial hair run with hairspray. After purchasing my dress in March, I realized my veil did not match. I went to exchange the veil, and I was told I had to wait for a call from the manager. I was also told they do not exchange special orders. Mine was not a special order, and I don't see how they could have been confused on this since they had my purchase record on their computer. Several days went by and I still had not received a phone call. I called back and left a message. It has been over a month and I never received a phone call. I purchased another veil at Davids Bridal for $24. :) I do not recommend this store to any one who expects decent customer service.
Posted: 5/08/2011 • Link to this review
Please, please do not purchase your dress from Bridal Showcase! I am writing this review in hopes that what happened to me will not happen to anyone else. I went in looking for a bridesmaid dress for my sisters wedding in which I was the maid of honor. The salesperson took my full payment , ordered the dress for me and let me know she would call me when it was in. 3 weeks before the wedding I began to call the shop to find out when the dress would be in. I was promised by Yvette (Manager) and Maria (Owner) that the dress would be in on time. When it came down to a week before the wedding they said that they would have the dress overnighted from the manufacturer.....well that never happened!!! WITH LESS THAN 48 HOURS BEFORE THE WEDDING I NEEDED TO GO DRESS SHOPPING AT THE MALL TO FIND A DRESS!! Worse yet, Bridal Showcase will not refund my money!!! Nor, will they return my calls. Their customer service ends when they have your money.
Posted: 5/06/2009 • Last edited: 5/08/2011 • Link to this review
The sales associates here are incredible! I went to try on wedding dresses and they helped me find exactly what I was looking for. They were very knowledgeable about dress fit and fabrics. I also picked out the bridesmaids dresses here and they did such a great job of picking out styles that I liked and were wonderful about helping me decide on dress colors and informing me about the other options the bridesmaids would have. They were very attentive and have an excellent selection of bridal gowns and bridal party dresses.
Posted: 11/20/2007 • Last edited: 5/08/2011 • Link to this review