I am military and BC was highly recommended by neighbors, so I thought why not. WRONG ANSWER. The military has moved me all over the US. I was highly shocked they don't vacuum pools but will gladly charge you extra for it each visit I installed cameras to watch what was being done in my oasis. Full service yeah right. come in test water with dip sticks that was left in my trash can ( by a real test kit) Halfass brushed walls and steps, only netted when they saw something and leave. Took water samples in to be tested all wrong. This is not my 1st pool actually my 10th. I came home from a training class to find my pool green. They wanted to drain my pool and chlorine wash@ a cost of almost $500 plus the cost of water. Said no I went to local pool supply and bought trichlor and acid along with bicarb. Pulled my filters and soaked them in a acid bath for 8hrs and treated pool and brushed the walls. Hosed filters off and put them back in and turned pool on, next day pulled filters soaked for 30 minutes and hosed them off. Let pool run again for 24 hrs pulled filters and repeated . Pool was a little cloudy so I added bicarb to bring it up and 2 lbs of shock since my ph was low from the treatment.72 hrs and my pool was blue and swimmable and spent less than $200. Never trust them and the rude office manager fired them and continued to take care of the pool til I moved. OH AND THE CHARGE FOR ITEMS NOT NEEDED.AND MAKE YOU SIGN A SERVICE AGREEMENT.
Posted: 10/24/2018 • Link to this review
I had Bright & Clear pool care service our pool from 9 July to 25 Aug 2014 at a cost of $566.17 for cleaning and maintenance. The pool went from working, clean, and clear to horrible allege pond. The service man didn't know what he was doing and decided not to put chlorine in for two weeks.
Posted: 1/08/2015 • Link to this review
We have our own pool and also manage properties throughout Arizona that have pools and Bright & Clear is our choice for pool maintenance. Their best service is their office staff...they communicate to their customers daily if needed. When there is any feedback from the field team, the office will call the customer that day! In our case, that has saved us from 1 of our properties getting burglarized! Thank you Bright & Clear Team!!! You are great!
Posted: 8/27/2012 • Link to this review
If you're looking for fast, reliable service you should consider Bright & Clear. I've been with them for a month now and they've exceeded my expectations. I called them because I got fed up with taking water samples to Leslie's, spending a fortune on chemicals, spending hours doing what they tell me only to continue having problems and making return trips. Also, my pool pump was shot. They came out the same day to check it out and had a replacement installed within 2 days (on Sunday!). My phosphates were extremely high, I couldn't get them down so I had lots of algae. Within a week they resolved my problem and my water has since been clean, crystal clear and inviting. Typically with pool services you're one in 500 on the maintenance routes. Not with B&C. They are easy to reach and quick to a return a call. Denise calls me to let me know what's going on with my pool and what they're doing about it. What a pleasure it is to work with a company that knows the meaning of excellent customer service and executes accordingly!
Posted: 5/21/2010 • Link to this review
I used to take water samples to the local pool store and was never able to get the chemicals into balance. Then I hired Bright and Clear! For over 2 years, I've relied on their technicians to clean my pool and keep everything in balance and I couldn't be happier with their services! In this day and age, I've had to cut out many luxuries, but there's no way I could go without Bright and Clear's services. They offer a great value for the price and I totally trust in their knowledge and their technician's standards. I've also recommended them to everyone I know who owns a pool!
Posted: 9/25/2009 • Link to this review
My husband and I had our service through Bright and Clear Pool Care and we were 110% satisfied with their services and customer care. These folks are very customer oriented, provide great service and go above and beyond. Not to mention, they have very competitive prices, offer various incentives such as new service incentives and referral incentives, and they also provide for various levels of service and price points from your basic service starting at around $10 per week to full service. I highly recommend them! We have since sold our house, but once we are up and running in our new house and are able to get our backyard finished, I have every intention on reinstating our services with them. They are so good, we even referred Bright and Clear to our realtor so that she could refer them to all her home buying clients!
Posted: 9/20/2009 • Link to this review
Bright and Clear pools has no competition because I have used four other services prior to engaging their service for my three homes. Rod is the best specialist and works 24/7. Denise is the office manager and provides polite and efficient service and billing is so easy. Mackenzie takes personal interest in what is best for our pools. I have never had a better service and am pleased to give them the highest rating possible.
Posted: 7/25/2009 • Link to this review
After 4 years of owning a pool, no other company has been more accomodating or helpful. McKenzie came in 15 minutes from our call and fixed our problem immediately. We would NEVER use anyone else.
Posted: 9/12/2008 • Link to this review
I was thirilled to have same day service, especially sice I was going out of town the next day. Everyone I spoke to was professional, and the service was excellent. I would highly recommend them.
Posted: 7/21/2008 • Last edited: 9/12/2008 • Link to this review
Even though this company was unable to help me (they don't do the type of work that I needed), they called me back and gave me three references of places that might be able to help me. Thanks to Cheryl, my problem was fixed within a day. Thanks Bright & Clear - and especially Cheryl!
Posted: 6/25/2008 • Last edited: 9/12/2008 • Link to this review
I have been using Bright & Clear's weekly pool service for over a year and I couldn't be happier. They are very friendly and My Pool is always perfect! I would highly recommend them.
Posted: 10/23/2007 • Last edited: 9/12/2008 • Link to this review
Bright and Clear Pool Care has taken our old, green non-functional pool and has turned it into my favorite part of the house. There is nothing that this company cannot do WELL! The team has revamped old equipment, saved our filter from leaves after our neighbor's two large trees emptied into our pool, and destroyed the bacteria causing our water to turn green. All of this was done promptly, making us feel like we were their one and only customer. Darlene and the office crew has handled our account and any questions I have had personally and attentively. She is responsive to any problem our pool throws her way. Our friends and family now want to entertain in our backyard, because, as they say, "we have a great pool!" People warned us that pools were hard to maintain; however, we laught and say that it's no sweat- if you have Bright and Clear Pool Care doing the work! This a great company!!!! One last word: my dad is a certified pool operator for some of the biggest hotels in Las Vegas. I used to call him for his opinion and found that he always offered the same suggestions as Darlene and Mackenzie. I quickly stopped asking for his opinion. I trust Bright and Clear Pools, and even my dad, who is a tough customer, agrees that our pool operates and looks amazing! Thanks Darlene and Mackenzie!!!!
Posted: 10/18/2007 • Last edited: 9/12/2008 • Link to this review
Everyone at Bright and Clear Pool Care is helpful and polite. Any questions are quickly answered in a thorough, knowledgeable mannner. Their pricing is very competitive. They've done a great job of keeping my pool healthy and sparkling.
Posted: 10/18/2007 • Last edited: 9/12/2008 • Link to this review
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