Since I have lived here for the past year there has been over 5 new managers. They have lost my rent check which I handed directly to a employee in the office and they put it in the rent drop box for some unknown reason and the same night someone steals the rent drop box. They send me a notice saying I'm over due on my rent knowing they lost multiple checks from the drop box being stolen. Did not send out a notice about it being stolen for 2-3 weeks after to let people know to stop payment. Anytime you talk to someone up there you have to get something in writing because the next day someone will say the exact opposite. No one knows what they are doing up there. I love my apartment. The location is great, the maintenance is always good, the campus is gorgeous. But I have got nothing but very poor customer service and no one in the office cares to correct anything. Nothing but bad attitudes. It might explain how many managers they go through! I will never live in another apartment complex owned by Aimco. They don't care about their clients at all!
Posted: 10/14/2007 • Last edited: 1/02/2008 • Link to this review