They do not allow you to return appliances once they are installed even if they are defective. The people are great, but buy from a store that has a return policy! Their delivery people had to remove my door to bring in my appliance, he broke part of it and left it on the floor without saying a word.
Posted: 2/09/2011 • Link to this review
We've used Britts for new flooring (laminate, hardwood and carpet), hardwood refinishing in 2 homes and purchased a refrigerator with them. All interactions have been fantastic and they really work hard to try to earn your business and make sure you are happy. Will definitely use again.
Posted: 10/07/2010 • Link to this review
Our family has used Britt's several times over the years. A Snellville/Lawrenceville institution, we've always found this locally owned store to have prices that are the same or lower than the big box stores with superior service. Terri at the Snellville location has always given us great customer service, but we were especially impressed recently when our daughter's dishwasher leaked buckling her hardwood floor. Instead of trying to sell us an expensive replacement floor, Terri gave us great advice that helped us to save the existing wood. You can be sure we'll return to Britt's for all of our future flooring needs and we can not recommend them highly enough!!!
Posted: 1/06/2010 • Last edited: 10/07/2010 • Link to this review