We have purchased Heartland Appliances, a wood stove and all the piping accessories for our place on the other side of Mt. Hood. Buck took the time to explain in detail how all the pieces fit together. Everything fit just like he said. I recommend Buck's Stove Palace.
Posted: 11/08/2011 • Link to this review
Wonderful Service!! Searched all over Portland and Vancouver for a specific stove part. The part we were looking for was a used blower fan and not a high ticket item, but you wouldn't know it by the level of customer service we received. Buck went way above and beyond typical customer service. We will definitely go back for any future stove needs.
Posted: 2/17/2011 • Link to this review
Buck's is the number one place for "ALL" your wood stove and fireplace needs. Buck and his staff are extremely knowledgeable, personable, with customer service that makes you want to come back. And as a professional firefighter, I am very impressed with Buck's knowledge as it concerns the safety of proper installation and operation. Thanks Buck! Ken
Posted: 9/16/2010 • Link to this review
I worked with Kirk to buy over $1000 in parts and supplies. Kirk was great. very knowledgeable and helpful. When a side panel piece was order from the manufacture, it came in and was the wrong size. This, even after the manufacture was given the serial number and model number of my stove. I came into the store to return it, and Buck started yelling at me for even asking to have this non-essential part ordered. Then he said told Kirk to "refund everything but the shipping". I responded with "It is not your fault or mine that the part did not fit, it is the manufactures fault and they should eat the shipping. Buck responded with "Fine, refund the full amount (Buck pointed at me) and remember this face. We are never doing business with him again". And Buck walked away. Now I have to contact the 3 individuals whom I recommended go to Bucks, and tell them to go elsewhere next year when they replace their own wood stoves.
Posted: 10/31/2008 • Link to this review