We had my sons 5th b-day party here...The staff was very RUDE! One even got in an agurement w/ me! The event was starting at 6:00. So I understood that the party would be at 6:00pm. At 6:15 his party room was not ready, so I asked if it would be long and they said it wil be ready in just a min. So at 6:25, I asked again and she said it was ready go ahead! So my guest went to the room to get started. Then the same lady came in the room and asked if we could leave because they had to set up. I said no we can not because we just got in here and you should have already had it set up! So then she preceeds to get in an agurement with me and was yelling at me in front of my guest! How embarring was that! Then the owner came in there and said he was sorry and said that they should have explained how then party works and they were so sorry about how rude she was to me. I was so confused on what to do we just stayed in there and had our party backwards. We also were supposed to have a personal visit from buddy bear and we had to go and ask for that! Then every kid in the place was in there with us! Our understand was the party would start at 6:00...Buddy Bear's Understanding was guest arrived at 6 and party started at 7:00. NO ONE explained anything to me at all! We paid $233.80, for RUDE service! Don't waste your money! P.S. Also after our party we were playing an they had this music playing that was for ADULTS. RAP music with curse words is not suitable for a Kids play place!
Posted: 7/21/2008 • Link to this review