We got the horizontal faux wood blinds with valances on all our windows on our new house 10 years ago. The valances are only held on by plastic clips and it didn't take long for them to start breaking (just brushing against them when cleaning the blinds knocked them off). We had someone come out to rehang the ones that had fallen but it seemed like a real inconvenience for them even though we are supposed to have lifetime warranty and in home service. We called a second time and they sent us replacement clips which only broke as we tried to hang them up. The clips need to be metal and the service is definitely lacking after installation is done. Right now, 95% of our valances are in a closet because they have fallen off and we can't get them rehung. Total waste of money. Go somewhere else!
Posted: 5/05/2011 • Link to this review
This company is fast to collect deposits but does not return calls or perform. My order was placed on Feb. 1, 2008 with a substantial deposit and we still have not recieved an explanation nor have the blinds been delivered or installed. Be warned this company does not have any service and should never be recommended (even if I am able to get my deposit back).
Posted: 6/01/2008 • Link to this review
free in home quote on a saturday. pam came out and quickly measured the windows, reviewed our options with us, and gave us the quote. no pressure, she said just to call them when we're ready. when we had to change our installation date due to a family emergency, it was no problem. the installer came on time and was amazingly quick (less than twenty minutes for four windows)and very professional and polite. we are very pleased.
Posted: 4/26/2008 • Link to this review
The salesperson that came out to our was wonderful! He took the time to show us a variety of things for our windows. I had no idea that there was so much to choose from. We ended up getting shutters for the front, wood blinds for the back and our great room we just love our Silhouettes. They came in under our budget and the installation when very fast. KUDOS to the installer who re-hung some of our draperies from our old house too! I would definately use them again. I have already referred them to two of co-workers who also went with them.
Posted: 6/08/2007 • Last edited: 1/02/2008 • Link to this review
The owner came out to give us a quote, was nice and professional. However, in meeting with other blind companies, I felt that the owner fell short of explaining the product that we wanted in our home. He discussed other items he sold for the business vs. blinds for our windows. Additionally, the price was more than double what I had expected and budgeted. I would recommend shopping around, as this company's name is not indicitive of their pricing and quality of their product.
Posted: 2/07/2007 • Last edited: 1/02/2008 • Link to this review
I purchased over $3000 in blinds but have been disappointed in their attitude to provide service after the sale. Valance clips break EXTREMELY easily and are difficult to replace during cleaning without beaking clips. Called several times and left message with no response. Then, when they did respond they acted like they were doing me a favor to come out and fixed their product - even though it is suppose to come with lifetime adjustments - which includes ALL blind hardware. Recently, after painting, numerous clips on valances broke -Again. This time the y said they would send clips but refuse to come out. VERY DISAPPOINTED WITH THEIR ATTITUDE. Valance the I purchased were not cheap and should have better clips with easier installation and replacement.
Posted: 1/14/2006 • Last edited: 4/22/2009 • Link to this review