Took my car in for a brake service (they were so bad i was using the Ebrake) The mechanic was in for a big surprise when he tried to drive into the shop! Randy (President of Company) was there at the time of my service. They clipped my car, no big deal, took it up had it fixed at Towne Lake Collision. HOWEVER I am not 21 to get a loaner car... SOOO Randy let me drive his personal car! I will always take my car there for service. Awesome communication after the incident. A+++
Posted: 3/23/2013 • Last edited: 4/03/2013 • Link to this review
My normal repair shop was closed due to the recent snow storm, but I needed my repairs done quickly. Most of the time, as a woman, I feel that mechanics talk down to me despite the fact that I know my way around an engine fairly well. Not here, Chad listened to what I was telling him, asked relevant questions and was able to find the problem and repair it while I waited. This saved me from having to rent a car to get to work.
Posted: 1/17/2011 • Link to this review
I took my car to these guys to get a second opinion after the first repair shop said i needed a new engine. I told Chad my issues and his crew went to work. He called me back and said i needed new spark plugs and some other little things done and thats it. It cost me about $135 and it drives like a champ. Boy was that a relief. These guys are friendly and go out of their way to help you out. I know next to nothing about car repairs, but i do know i'll take my car to these guys from now on.
Posted: 6/30/2010 • Link to this review
Randy is super nice and approachable and the pricing at C&T is very reasonable. They are honest,quick, and willing to work with you when you need your car back immediately. I'm a single mom with 2 kids and I've dropped my car off at night for the early bird service and had my car back that afternoon. Wonderful!!!
Posted: 2/11/2010 • Link to this review
We had to get a timing belt job done on our Honda. They were more than $200 cheaper than the dealership and got it done quickly. They also checked the brakes for free. Why pay the dealerships more for the same job?
Posted: 10/17/2008 • Link to this review
After being a loyal customer for 7 years, maintaining 3 cars and sending numerous friends to C&T I can no longer stand behind them because they do not stand behind their work. On 8/16/12, I took my Nissan Titan in for a basic routine transmission flush as I had just hit 100k and planned to take on a trip. That evening as I crossed over Monteagle in TN, the transmission started slipping. As I pulled into a station I noted that my engine comp was covered in fluid. The next day (after spending the night in a cheap motel with my 8 month old and 4 year old) at a local dealership they determined the hose had not been connected properly after the flush and the fluid had all leaked out. They replaced the hose and topped it off but stated perm damage had been done and it was a matter of time. The transmission died on the way home, requiring a complete rebuild ($3200). Randy stated that he could not afford to help me. He offered to pay for the fluid top off hose replacement and hotel (250). A mere 8% of the entire repair cost due to their screw up. He said they are running a small business and simply could not afford it. He would not meet us halfway or consider any compromise. Do I think it was an honest mistake. Absolutely? But how can I trust them when they screw something up in a major way and leave us out in the cold with no help to fix it?
Posted: 3/12/2008 • Last edited: 9/24/2012 • Link to this review
Mike and Randy are great when it comes to customer service and care. They have taken care of my automotive repair needs for the last ten years and never has there been a problem.
Posted: 11/07/2007 • Last edited: 1/02/2008 • Link to this review
Their shop is a bit disorganized from the outside, but most auto shops are. The guys are friendly, but both times I brought my cars in (Twice my Dodge Neon), they charged me the average run-of-the-mill prices (I do research online on quotes and prices). They weren't done in one day, but they did get my fuel tank on the neon replaced (the neon had a bad fuel pump, which was located IN the fuel tank). When I brought it in for the steering column (lost all power steering), they only offered to replace it without giving me any other options. They did it, and two months later the horn, the cruise controls on the steering wheel, and the column adjuster stopped working!!! So I looked onward for someone else who would fix my cars with better quality. All in all, they are average, since the DID get it done, and they did give me an average price. My sister and father used them also, but also found average (at best) results, so I convinced them all to go to the guy I go to now :) but that's another story).
Posted: 10/06/2007 • Last edited: 1/02/2008 • Link to this review
I've been doing business with Randy and his guys since I moved to Woodstock in 1990. During those years, I've done business with C & T dozens of times and have yet to have a bad experience. In my experience, if you can find an honest auto shop, DO NOT let it get away. I certainly don't intend to let C & T slip away. Their old shop behind the old Wal-Mart on Main Street isn't much to look at, but I'm not looking for a shiny new auto repair shop. Do yourself, and your bank account, a favor and go see them.
Posted: 11/06/2006 • Last edited: 1/02/2008 • Link to this review
I have been using C&T for work on my daily drivers and find them to be honest (sometimes a rarity in the industry) and straight forward in all aspects of their work.
Posted: 10/25/2005 • Last edited: 1/02/2008 • Link to this review
We have finally found an automotive repair shop that will honestly tell you what your car needs, at a great price. We have three cars and use them for all our auto services. They stand by their repairs.
Posted: 10/12/2005 • Last edited: 1/02/2008 • Link to this review