CIMA Insight is a customer satisfaction company that provides mystery shopping and customer experience research and measurement to help businesses improve service, retain customers and get repeat business.
Are you retaining customers and getting repeat business?
How do you measure customer satisfaction?
To increase sales, improve customer satisfaction and ensure repeat business, its important to gain insight into the customer experience you provide. Now you can close the gap.. between your promise of quality and its actual delivery through mystery shopping, customer satisfaction surveys and online brand audits.
Get the clarity, intelligence, measurement and analysis needed to stay competitive in your industry. Create positive, memorable customer experiences and you will drive loyalty, retention, repeat business and future sales.
CIMA Insight is a member of the Mystery Shopping Providers Association. MSPA North America is the trade association representing the customer experience metrics (mystery shopping) industry throughout North America. MSPA North America is widely recognized as the leader in customer experience measurement and management in its marketplace.
CIMA Insight strives to conserve, recycle and implement green methods of operating.
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