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Cake Gallery

2 star rating 1 Review

(850) 433-5003 Call

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732 W Garden StPensacola, FL 32502

Reviews

  • Cake Gallery - Pensacola, FL -  junebugmom

    Reviews: 1

    Baby Shower Cake Disaster
    junebugmom (1 review)
    2/22/2012

    I had a specific cake in mind for my shower with a Jungle Safari theme and had a picture of exactly what I wanted. The cake had four fondant jungle animals on top, which I was charged $10 a piece for-fine. When the cake was presented to my husband in the store, the animals were sliding off the cake making it a mess of a display. The store owner said he could fix it, and just, what it seemed, rearranged the animals and sent my husband on his way. On the way home the animals started sliding even more so my husband turned around and waited at the store for another hour. The cake was ALREADY TWO hours late than what was promised. I had confirmed the pick up time twice in the weeks and day before my shower. Long story short, they would not take any money off of the $75 price, made it seems like my event and the fact that the cake was late was no big deal, and the owner's assistant's only consolation to me was that "the baker worked really hard on your cake" which made me feel like they didn't think I worked hard on my baby shower! The cake was the last thing to make it on the table at my shower (after some of the guests were arriving), which was upsetting because the cake was supposed to be the focal point of the table. When we took the cake out of the box at home ALL OF THE ANIMALS FELL APART!!! I was in tears as all of my shower guests were arriving! The owner was rude, unsympathetic, and refused to give us a discount! Big regret for my special occasion.

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