We have moved 18 times, but this is the first time I had to arrange the move myself. This is the worst move we have ever had. Everything went wrong and it could have all been avoided. DO NOT TRUST Cal Vanlines. They came unprepared, the smoked and cursed the entire time. They went through my things making sexual innuendos. I was alone with my children and they made me feel unsafe. They bullied me into signing papers I didn't understand. There were only two movers and one told me he wasn't a professional, he was just helping his buddy for cash. the non-professional is the one who packed all of our boxes that I had paid an extra $3000 for. They left items at the house and then lost others on delivery. It is impossible to make claims with them. They will not answer the phone or help you. Repeated calls and emails have not been returned. Per their website I have the right to arbitration but they refused when I called to ask. As soon as they had our money they were done with us. STAY AWAY, they hold all of your possessions for ransom.
Posted: 1/07/2015 • Link to this review