We've been coming to Caring Hearts for 18 years. Dr. Schleappe and the staff are amazing, the care is top notch. You won't find a better clinic in the east valley. Caring Hearts Animal Clinic has taken care of our dogs and our family over the years. The way they help you when it's time to say goodbye to your dog or cat is so compassionate and and caring, it helps take away a bit of the sting. If you need a new vet? Caring Hearts Animal Clinic is the place to go.
Posted: 9/25/2013 • Link to this review
I received very poor service, they employee technicians that were very unprofessional, and in the end I had to bring my dog to an emergency veterinarian as his wound opened up and was infected. I would not recommend this clinic to anyone seeking surgical procedures for their animals. While this group of veterinarians may talk a good game, how they pride themselves on customer service, their ability to serve as an emergency room and urgent care for animals, etc. etc.. In the end it's all about the bottom line and covering themselves in case of lawsuit. I had surgery performed on my dog, which had to have fatty masses removed and extensive dental work performed. After experiencing appalling customer service, and witnessing the lack of knowledge and professionalism by the technicians, Dr. Lowrance and her team were already ranking very low with me. The day after the sutures were removed I found my self in an emergency veterinarian's clinic having a hole the size of my fist being closed in my dog's chest. It was this emergency veterinarian that raised severe doubt in their abilities as surgeons after listing off the items that could have been done differently. I contacted the owner of Caring Hearts Animal Clinic, Dr. Schleappe, soon after this debacle to make him aware of my concerns and ask that they cover at least a portion of the emergency vet bills. This was met with a severely defensive nature and a concerning lack of care for the situation.
Posted: 7/21/2009 • Link to this review
I've been going to Caring Hearts with my pets for more than 12 years. I drive from Tempe for Dr. Schlaeppe. I have tried other animal clinics and returned to Caring Hearts. They make you feel like family.
Posted: 9/16/2008 • Link to this review
We've been using Caring Hearts for many years to keep our pets healthy. They're great with the animals. When we had to have one of our dogs put to sleep they handled it with kindness and sensitivity and helped our children deal with the passing of their beloved pet. They are great at reminding you when shots are due. Our dog loves getting bandanas when he goes there!
Posted: 3/09/2008 • Link to this review
We have been going to see Dr. Schleppe at Caring Hearts for 12 years now and recommend them to all our friends. You can't find a more caring and concerned staff than Caring Hearts...when we've had to put pets down they know just the right things to do to make it a little easier for the owners and always show so much care and concern as if the pet was their own.
Posted: 3/13/2007 • Last edited: 2/25/2008 • Link to this review
I discovered Caring Hearts when my friend kenneled her 4 legged kid there & I visited him while she was away on business. I was so impressed with the Doctors & Staff members that I switched to Caring Hearts for all my pet needs. Dr. Schleappe & Dr. Friedel are wonderful. They don't run unnecessary tests and let you know your options up front. Their facility is very clean, the exercise yard is big and has a block fence to keep your 4 legged kids safe. When your 4 legged kid has their first visit they are given a goodie bag with toys, treats & brochures for services such as grooming and training. Their slogan is "We'll Take Care Of Your Baby!" ... and they do.
Posted: 10/26/2006 • Last edited: 2/25/2008 • Link to this review
Caring Hearts has been so nice to me and my pets. My cat of 23 years passed away recently. I took him to Caring Hearts and they were very sensitive in helping me select a memorial for him. I also brought my other cat to them for a check up and booster shots. She enjoyed the visit and they gave her a present of treats and toys that she likes very much! Having Caring Hearts in Gilbert makes it special to live here.
Posted: 9/12/2006 • Last edited: 2/25/2008 • Link to this review