I gave it two stars because they forgot HALF of my order. The flowers delivered were in fact beautiful. Sadly, they forgot the box of truffles even though it is clearly written on the delivery card that sat atop the flowers. So while I am glad the flowers were pretty I will NEVER use them again due to the fact they cannot get the orders correct and they are not cheap. I expected better.
Posted: 5/10/2014 • Link to this review
Great flowers but HORRIBLE customer service! I ordered flowers for a friend in the hospital (including address & room number) prior to 9:30 am on a Thursday and got not only a confirmation email of the order but another email later stating the order had been processed for same day delivery on Thursday as promised. I called back Friday morning after the flowers had NOT been delivered. They didn't deliver the flowers because they couldn't confirm the room number I had already given them and the representative was more interested in explaining their own unpublished internal procedures than listening to what I, the customer, had to say. I understand they have internal procedures but the key word is ‘internal'. I shouldn't have to learn them and at the very least would expect a call or email letting me know that the flowers you said you were delivering on Thursday weren't being delivered on Thursday. To make matters worse, the flowers were not delivered until 5:30 pm on Friday night. My wife and I have been loyal Carither's customers both at home and at work but I'm done. This is good-bye! 02162014 [2nd attempt to update]: Carithers reached out to me after the review and apologized and sent my mother-in-law a beautiful arrangement for Christmas. Mistakes happen and sometimes the recovery effort becomes the important piece. I would use Carithers again and I hope this updates actually gets posted this time.
Posted: 12/09/2013 • Last edited: 2/16/2014 • Link to this review
I have been using this florist for many years.Their centerpieces (Christmas )are out of this world.They listen,recommend and present you with sublime arrangements,the last one I had was so beautiful I placed it in front of me and had a hard time letting it go..
Posted: 10/31/2007 • Last edited: 1/02/2008 • Link to this review