I sold my 2003 car with Carmax, they offered me a better deal than the dealer for a trade-in. The process is easy, if you are serious make sure you tell them you brought the title with you. The quote takes about 30 minutes - they do not negogitate price so wash, wax, and clean the car before you go in. If you take their offer, the transaction takes about another 25 minutes with the paperwork - they give you a check and you leave (make sure you have a ride!). The check is NON-CASHABLE and takes up to 5 days to deposit to your bank account. If you have a car to sell go see Joey in the West Sahara office - it's painless.
Posted: 1/07/2010 • Link to this review
I have bought two cars from CarMax and thought that this location would be the same. Unfortunately, I was wrong. The kids play area was minimal to say the least and closed at 7pm! The salesperson we were working with seemed unorganized or unaware of how to do his job as he kept leaving us unattended. I left without a car but with a huge headache from the heat and noise.
Posted: 6/25/2008 • Link to this review
I was shuffled to 3 different people. Finally ended up buying a car somewhere else. They didn't seem to know what they were doing. I liked the cars, just couldn't seem to get someone to help me buy one.
Posted: 3/22/2008 • Link to this review
I have bought two cars from carmax and I like that there is no up or down on the price, but after you buy it is where the nightmare begins. They give you a 30 day warenty and they will keep it for that 30 days I am sure. Both of my vehicles still have the original problems I brought them back in for, after they had one for 42 days, and I brought it back the day after I bought it.
Posted: 11/04/2006 • Last edited: 3/22/2008 • Link to this review
Carmax makes car buying as painless as this horrendous task could be. All of their cars are certified pre-owned and come with a 5 day no questions asked return policy and at least a 30 day warranty. I am on my third Carmax car and they have fixed everything without question in the 30 day warranty period, and some related things even after the warranty ended. Staff is friendly and knowledgeable. It is actually a pleasure to buy a car here.
Posted: 10/22/2006 • Last edited: 1/02/2008 • Link to this review