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I bought a car from Carmax and it was a really good experience. I had done my homework. I knew there was some price to pay for no haggle, but I didn't really think there was much of a markup. I did the edmunds appraise it and it was at or below the dealer retail. There was just the 149 proceesing fee. I had been to 3 other dealerships and was so surprise that the "Game" is still part of the buying process. I hadn't bought a car in 14 years and had to because a person totaled mine. I am female and was again surprised at the boys club feeling I got. I was not going for that and they ended up hating me. I called Carmax and David Bacchus was SO helpful in getting me financed and suggesting cars for my lifestyle. All of that over the phone. Then, the day I came in to buy, he was on a trip and turned the sale cheerfully over to John Tennant who let me drive 6 cars one day and three the next. He was very low key and spent alot of time with us. He was very polite and actually combed throught the lot for a car I had seen on the site and wanted to test drive. He did not give up until he found it. That one did not work out, but he was so helpful and we did not feel like we were wasting anyone's time like I felt at the other dealerships. I will definitely buy from here again. Just go there and talk to someone or don't-there is no high pressure sales. You can just go look-I did that a few days before meeting with someone.
Posted: 5/28/2011 • Link to this review
Wow, I went to Carmax to trade in my vehicle and buy an SUV. I found it very disturbing that my sales consultant did not seem very much engaged. I know there motto is, "No Haggles..." but come on! I asked him several questions about the vehicle I was test driving, but he did not know the answers to some. Also, the estimate for my car was too low and I went to the Mazda dealership in Duluth. Wow! What a difference. They offered $300 more for my vehcile AND they had the exact same vehicle...fewer miles, better condition, and I negotiated a lower rate. No Haggles? Nope! And the dealership had more flexibility and room to negotiate. You wil NEVER GET THAT FROM CARMAX!
Posted: 4/25/2011 • Link to this review
We decided to take our mothers Ford Expedition that would start and the sunroof wouldn't close there to get repaired. We take it there, giving them Clear instructions of what we wanted, an Estimate to fixed the sunroof and an estimate to just close the sunroof. Three days later we got a call giving an estimate of 1500 to repair the sunroof (Mind you the dealership only charged us 500 to fix it) and 550 just to close it and to a new battery.They call her on Monday to let her know the car is ready to go and to inform her one of their technicans had BROKE the sunroof visor and in further fear of broking anything else they just stopped repair and they can not replace. We go to pick up the car, inspect the car and I am Livid with the state to which they left the car, I have pictures to prove they way they left it and the way it was before. They have glue all over the top of the headliner, grease marks, the sunroof visor is broke, Completely damaged, I am disgusted. I go up in a rage and inform the technican and he could care less execpt getting me to the cashiers office to pay my bill. He tells us we are sorry that our Technican broke the sunroof visor but there is nothing we can do. The Manager and Corporate refuses to replace or take responsibility for their mistake. NEVER WILL I GO BACK. I DO HAVE PICTURES TO PROVE AND WITNESS! BEWARE OF CARMAX
Posted: 7/14/2010 • Link to this review
Took my 2004 Jeep Cherokee in for repair at the Norcross Carmax service department. Quoted $190.00 for front brakes over the phone and when I went to pay for the repair the bill was over $560.00. They had done an entire brake job and never told me that they were doing it or quoted me a price. When I complainted, they didn't care. BEWARE OF THE BAIT AND SWITCH!
Posted: 3/15/2010 • Link to this review
Told me my A/c was broken due to an accident. It wasn't. The work should have been covered under the warranty. I took it somewhere else and they fixed it quickly. It was a faulty switch. The last time Carmax had the car for the exact same problem, it took them over 2 weeks to get the part from Chrysler. I'll never buy another Chrysler, I'll never buy another car from Carmax, and I'll never, ever go to their service department again!!!
Posted: 8/17/2008 • Link to this review
After going through the runaround with 2 other Jeep dealers in Atlanta, I was able to do my research on the exact vehicle I wanted at Carmax in Norcross, apply for the financing, and pick up my new Jeep in a matter of about 3 hours. Their financing options weren't the greatest, but they let me use my own financing company. It was a Sunday and the new Jeep Liberty I purchased wasn't perfectly clean, so they called a Carmax near my home to have their service department do a full wash and detail at my convenience. It was such an easy transaction...I will definitely try to buy a new car through Carmax again.
Posted: 6/22/2007 • Last edited: 1/02/2008 • Link to this review
We were first time car buyers and of course fell prey to all of the hype they pumped us with. We ended up buying more car than we could really afford because it was "below blue book" (which actually it wasn't). We didn't do a lot of research on anything so we just trusted the car dealer... bad idea. We used there financing and with my hubbys very good credit we got a 12% intrest rate (high). We got suckered into purchasing the extended warranty ($2000+ added to our car payment). Because of the high interest rate and the unused extended warranty we ended up owing more than the car was worth when I totaled it. When we looked over the car there were several things that had to be fixed within the 30 days. They would not replace the windshield even though there was a ding in it before we purchased it. The ding ended up causing a huge line all the way across the windshield. Carmax did sell us a good car, but that's the only good part of the whole experience. All and all, I would not go back- they suckered us big time.
Posted: 4/25/2007 • Last edited: 1/02/2008 • Link to this review
Our last two vehicle purchases were from CarMax (a Nissan and a Toyota) - each from a different CarMax location. Nevertheless, our experience was the same at both locations. We went online to select the car we liked, drove to the applicable CarMax lot, told the salesperson at the door which car we were interested in, took it for a test drive, and then purchased the car for the price on the sticker. Both cars purchased were in great condition (no nicks, very clean) and came with a 30-day return policy. The cars were also offered for sale at no-haggle prices that are within the range indicated in the Kelly Blue Book. We never buy new cars, so all of our future vehicle purchases will also be from CarMax. In fact, we liked them so much that we're thinking about buying stock in the company. For the record, because their locations are out of our way, we've never had occasion to use their service department.
Posted: 4/19/2007 • Last edited: 1/02/2008 • Link to this review
I recently purchased a 2007 Jeep Wrangler Unlimited at this carmax. I was very pleased with the sales person and overall service I received during the purchase of the car. There was a small scratch on one of the doors and when we returned the car for service, Carmax gave us a "loaner" car to drive. All of the employees were very attentive and went out of their way to assist us in everything we needed. I almost felt like I was at a salon rather than a car lot!
Posted: 3/28/2007 • Last edited: 1/02/2008 • Link to this review
My car of 12 years died on me last week. I went to Carmax in Norcross shopping for another vehilce and had the pleasure of having Ralph Kellum as my salesperson. His professionalism, can-do attitude, and customer service skills are exemplary. Thank you Carmax and Ralph for providing an exceptionally pleasant car buying experience!
Posted: 2/12/2007 • Last edited: 1/02/2008 • Link to this review
I bought a new Chrysler from CarMax last month and felt at ease during the entire process--I HATE haggling. My salesperson, Soloman, was the nicest guy EVER! I have had to go back for some minor work (things on my car that THEY broke accidentally), but it has all been handled very quickly. Becky in the service department is GREAT!!! I think they really care about their customers :-) :-) ...and it doesn't hurt that CarMax calls after every visit to see how satisfied we were :-)
Posted: 11/06/2006 • Last edited: 1/02/2008 • Link to this review
Bought a brand new Jeep Liberty here. No haggling and we got an excellent price for our "trade in". It takes the pain out of car buying when you go to CarMax. No waiting for the so called "discussion with the sales manager" routine. They gave several different options for financing as well or you can use your own.
Posted: 6/05/2006 • Last edited: 1/02/2008 • Link to this review
I bought my car here and didn't have a trade-in. I paid a very fair price and was in and out in a couple of hours. My sales associate was wonderful and he allowed me private time to talk it over with my husband before buying the car. He was also very patient as we test drove many vehicles in search of just the right one.
Posted: 3/18/2006 • Last edited: 1/02/2008 • Link to this review
when you first walk into carmax you feel you have come to the right place. The people are friendly and just so many different selections. They do make buying and selling seem alot easier. However once the transaction is complete, do not expect any customer service any more. Our sales guy did not do anything I asked after we have signed the paper work. We coudlnt' even get a hold of him. The wait at the cashier is always LONG. I probably will not go back unless I cant' find better deals at the car dealership.
Posted: 3/15/2006 • Last edited: 1/02/2008 • Link to this review