As a former employee of Carolina Bridal World, I would like to encourage prospective customers to check out the store for themselves. No business can ever meet everyone's expectations, but add in the emotional rollercoaster of planning a wedding, and small issues can seem HUGE to a prospective bride..I truly think that the show Bridezillas has given many future brides the idea that everything can be dealt with rudely and in a demanding way. Many times, I watched the owners of the store belittled for things that were truly out of their hands...often these things were actually the fault of the bride. I am unaware of the situatuions that were referred to from other reviewers, but I absolutely can speak to the professionalism and genuine care these three owners have for their brides. Likely, if a situation ended "badly", it was a lack of understanding on the part of the customer. Ultimately, they are not miracle workers, but they often do go above and beyond to help make each bride happy. Any problems that ever arise from a sale are always dealt with kindly, and I guarantee that there are many more HAPPY customers than the 3 who wrote bad reviews. The bridal experience can be very emotional for the customers, so be careful whose stories you are listening to.
Posted: 8/25/2008 • Link to this review
The lack of customer service and reliability more than discredits any potential savings or discounts shoppers may receive by shopping here. You will spend more in time and effort trying to find out about the status of your dresses that have yet to arrive by the specified time than it is worth!
Posted: 7/16/2008 • Link to this review