This is toolbag's TrustRating, which is based on both the number of reviews toolbag has written, and how many other people have voted those reviews as "helpful." It's a way to quickly to determine the value of any single review or reviewer, because it's based on how helpful toolbag has been to the Kudzu community.
Bring your bike here when you need service or need something fixed. I did and they are the best! Jeff and Carlo are nice, smart and they don't try to take advantage of the customer, like some shops do.