Bought my spa there 8 years ago and it has been a great experience and purchase. This is a small family run spa store and the people are great to deal with. Tom and his mother Linda are very knowledgeable and always responsive to my calls. I buy all of my supplies there still and would definitely recommend them to anyone looking for a high quality spa and great customer service. Thanks guys!
Posted: 5/24/2011 • Link to this review
We have a playset from them, within 6 months the platform to the slide has started sheathing badly. The kids were getting splinters, and finally wouldn't even get on it. The slide was attached with way too short screws and fell off. Good thing no child was on it. I started contacting them in May via phone, they (Tom Gilley) said to email photos, I emailed, he said he was waiting on response from playset co. Several months go byand I remembered that I hadn't heard from them. In August I emailed a couple times and he never would reply. So I called three weeks in a row and he would never returned my phone calls. I finally called again last month and the lady asked if there was anything she could help with. I briefly explained and mentioned how long this had been going on and his avoiding calls and emails. She was one of the owners. She said she would call the co. and then call me back. She did that day and said they would replace the boards, but would not actually come out and do it. Labor would be extra. They got paid $500 to deliver and set it up in the first place.
Posted: 12/11/2008 • Link to this review