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When getting my vehicle serviced, I paid for an full synthetic oil changed on my Toyota. Cartopia has regular oil ($25 + tax), high mileage oil ($40 + tax), and full synthetic($60 + tax). After taking the vehicle to my mechanic, he quickly notified that my car has been running on cheap oil. Prior to cartopia's unprofessional service, my last oil change was at Walmart. The Walmart oil filter was still on my Toyota Avalon after cartopia did my oil change. This company only sales regular oil, which is universal oil for any car. If you pay for high mileage or full synthetic, you are actually receiving regular universal oil for $25. SCAM!!!! Also, they do not change oil filters. Who does that??? I've seen these guys swear that they changed their filters but they do not. Very poor, unacceptable, service.
Area Lithonia, GA
Cost Less than $250
Date July 2017
Posted: 8/05/2017 • Link to this review
Mike claimed he would detail my van, 2 hours later I came back, they hadn't even vacummed! I had to repeatedly tell the tech to do his job, it was horrible. Went home after paying $113 bucks, and it was even WORSE THAN I THOUGHT, Just Terrible. Please, money is hard to come by, it represents your labor and effort, don't blow cash at Cartopia on Panola. Worst detail EVER!
Posted: 8/07/2013 • Link to this review
Cartopia WAS a good place to go to in the neighborhood, but the bad customer service and lack of professionalism has put a bad taste in my mouth. The store is not cleaned before they leave at night because it is dirty when they open. I was there @ 7:50 am to get a service and they were still not there @ 8:10. The open time is supposed to be 8 am. Too bad this black-owned business does not respect the neighborhood.
Posted: 4/14/2012 • Link to this review
I am very disappointed my husband and I used to love this place. It now seems to be ran by some young inexperienced youngsters. They have lost the excellent customer service.These young adults have a lack of pride and are the reason why this great business will be the next to have a for sale sign very soon.Great customer service is drawing the crowds you used to have all the time. Bad customer service is when the employees are not only unprofessional but rude.I stopped getting my car washed because I had to practically sit on their back for my car to be cleaned properly. Lazy Lazy generation who expects a lot for a little. I sent my dad for an oil change. The oil tech was being very pushy imposing a not needed expensive service. The receipt was like it came from a stationary store. Never received a list of service performed, like all other oil service stations. Payed $50. no fluid checks or top offs. I have advised my family and many friends to use the full service car wash in Conyers they are more professional it's worth the drive.I'm also reporting them to the BBB.We don't need substandard service in our community. Your business used to be standing room only !!! what happened. Your staff needs to be trained or replaced or it will be a matter of time before what could have continued to be a gold mine turn to ashes. When I came up we took pride in all that we did and all that we had.I'm so disappointed. receipt was hand written not computerized/itemized check off sheet????
Posted: 10/07/2011 • Link to this review
This car wash facility/automotive repair shop is the worst I have ever patronized. I went for a simple carwash and oil change. Upon assessment of my status as a female, the "service technician" told me that I need additional services and that I had no choice if I wanted to be safe. I would like to go into further detail about his horrific experience but I will just say that if you don't like being hustled, degraded, and treated badly, you should not give these people the time of day. The front counter staff was loud, ghetto-acting and just plain unprofessional. I was embarrassed just being there. This is how bad my experience was: If I had to choose between getting an oil change at Cartopia and having my engine lock up on me, the locked up engine is far more appealing. Please exercise caution if you do choose to have service done at this facility and at any time you feel things are not right, ask for your keys and leave - it's not worth it.
Posted: 10/26/2009 • Link to this review
I went to this establishment to get an oil change. The filter was put on my car improperly. I went out of town & all oil leaked out & engine was blown. I was told they would rectify the problem by Marty and Andrew & the owner Willie Clay would meet me. No one showed & I'm out of a car.Mike promised to have car fixed. No one kept their promise.
Posted: 6/16/2009 • Last edited: 3/28/2013 • Link to this review
Saturday was a pretty day, so I got up and went and got my truck washed at cartopia thinking it was going to actually get cleaned. Well to my surprise the only 30% of the back of my truck got cleaned, the windows was not cleaned. I was in a hurry so I did not get to complain to anyone, but how hard is it. Bottom line don't go there.
Posted: 2/11/2009 • Last edited: 3/28/2013 • Link to this review
I was just driving by Cartopia with some extra time on my hands and went in for a much needed carwash. My car hadn't been washed in two months. They took great care of me and we had a few laughs about how I could drive around so long in a dirty car. I will go back and let them maintain my car in the future.
Posted: 12/18/2008 • Last edited: 3/28/2013 • Link to this review
I have a 04 Cadillac SRX and needed a synthetic oil change and trans service. I went to Cartopia and they recommended a fuel injection cleaning, engine flush,and rear differential change. I got it all done for less than $300 and I can feel the difference. It was fast too. Plus a free car wash. Can't beat it!
Posted: 6/20/2007 • Last edited: 3/28/2013 • Link to this review
I've heard such great reviews, I thought I would try it. Went 3-20-07 for a oil change, with an oil change you can get a car wash for half price. I liked it, was no pressure to buy anything and a good and clean wash. I will definitely go back. I've been going to Jiffy Lube and paying anywhere from 32.00--36.00. The cost 23.99. No checks.
Posted: 3/22/2007 • Last edited: 3/28/2013 • Link to this review
If you want it done all in one place, this is the place to go. I get my oil change and car washed in one visit. They also offer other services to do with automotive preventive maintanence. The waiting area is comfortable. I will recommend to friends. The prices are affordable.
Posted: 3/07/2006 • Last edited: 1/02/2008 • Link to this review
I am a realestate agent and I need to get my car washed when I am showing houses and I always get my car done at Cartopia. They can usually get it done very quickly and I have never been dissatisfied with the job done.
Posted: 1/16/2006 • Last edited: 1/02/2008 • Link to this review
I love this car wash....unlike most, this car wash is clean, orderly & has a very professional demeanor. Also, was the first of its kind in the area. Keep up the good work!
Posted: 4/25/2005 • Last edited: 1/02/2008 • Link to this review