We booked a last minute honeymoon cruise with Castaways, right after getting married. We are over 55'ers. Due to a very unforeseen, sudden & very critical family health emergency, we had to cancel this trip 3 weeks later, about 2 weeks before the cruise was to sail. We were SO excited and packed ready to go when we got the bad news & call from my daughter. We did not opt for insurance as we were 100% certain we were taking the trip- it was my honeymoon - besides insurance would NOT have covered this type cancellation anyway. CT did absolutely nothing to compensate us. Not only did we not get a refund, we were offered NOTHING as credit, partial credit or use of any of the $2700 for a future cruise which we would have gladly taken at a later time. we were out the entire amount of this trip, for a trip we could not take. They said we couldn't get any $ back or a credit for future travel since this was a cruise that will never be offered again; which i find hard to believe as I continue to receive travel ads for the very same cruise in my email inbox every week. Please beware of this company.
Posted: 1/30/2015 • Link to this review