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Casteel Heating, Cooling, Plumbing & Electrical

5 star rating 1778 Reviews

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2218 Canton RdMarietta, GA 30066

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Reviews

  • Casteel Heating, Cooling, Plumbing & Electrical - Marietta, GA -  annefair818

    Reviews: 1

    Very satisfied customer!
    annefair818 (1 review)
    7/05/2014

    My upstairs A/C went out on a Saturday and I had someone come out on Monday to take a look. I had Casteel come out on Thursday to give me a quote on replacing the unit. The quote was reasonable and included a year of free maintenance on BOTH of my systems and a 10 year warranty. When they called to schedule the install for Tuesday, I was so disappointed that they couldn't come sooner. I had already been sleeping in the couch for days and now was going to have to continue through the weekend. When I expressed my issue, they offered to bring out a loaner window unit!! When they dropped it off, I realized that the unit was missing a piece to seal off the outside. I called Casteel back and they told me that they'd bring a new unit out after they bought it at Home Depot!! The install team arrived promptly Tuesday morning and the air was working a few hours later. They also helped move the drainage lines outside to help stop the erosion issue is been having. The team picked up after themselves and walked me through all of the documentation. I was so pleased with the level of service that Casteel has a new loyal customer!!

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  • Casteel Heating, Cooling, Plumbing & Electrical - Marietta, GA -  mbcarrol

    Reviews: 7

    Job complete after 4 visits
    mbcarrol (7 reviews)
    7/02/2014

    I needed six vents moved as part of a remodel. Got a quote and accepted. The installers showed up and did what I thought was a good job. I paid in full. 30 minutes later I bumped one of the returns and it came off of the main HVAC unit. The installers were unable to come back that day so another date was scheduled. They came and reattached the return. A few days later I discovered that one of the vents had not been moved, but instead a new one added. I called and a return date was scheduled for Wednesday 12-6. At 4:45PM I was called to let me know someone was on their way. Five minutes later I was contacted by the technician who had figured out he was not the right guy to do the work. Home office called me and was unable to send someone out that day, so I wasted a whole day waiting for them to come. This saga is not over yet, so I will probably update later Update 7/7. Casteel sent out their System Design Manager and QA manager this morning. The old vent was removed and the job is now complete. It took 4 visits but in the end they completed the job.

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  • Casteel Heating, Cooling, Plumbing & Electrical - Marietta, GA -  Muffet

    Reviews: 3

    Bad Experience
    Muffet (3 reviews)
    6/28/2014

    After having several bad experiences with another HVAC company, I did some research and decided to switch to Casteel. I scheduled a routine maintenance for my existing systems and was impressed with the technician. A few months later, I made the decision to finally replace my 35+ year old furnace in the basement and the associated air conditioning unit. Everything seemed fine at first; however, several weeks later my wife heard a slow drip of water coming from the room where the furnace was. The furnace had been installed with a cracked pipe and no pan underneath it, and there was water all over our basement floor that had also seeped into the wall and carpet on the other side of it. I will credit them for fixing the problem and getting a renovation company to dry everything out and do their best to repair the damage. Unfortunately, I can not give them even an average rating for botching the installation in the first place. Installing the system with a crack in the pipe is bad enough, but not even putting a pan underneath it to catch the water for just this type of situation is absolutely inexcusable.

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  • Casteel Heating, Cooling, Plumbing & Electrical - Marietta, GA -  Kylenbeth

    Reviews: 1

    Great company and great service!
    Kylenbeth (1 review)
    6/17/2014

    It was a very good experience working with this company! You never know when you might have a waterline break in your house but if you do they are the people to call. They was at my house in a hour of contacting them and was very nice. We was very pleased and will use them again in the future, even for the heating an cooling.

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  • Casteel Heating, Cooling, Plumbing & Electrical - Marietta, GA -  cgb185

    Reviews: 1

    Best there is!
    cgb185 (1 review)
    6/17/2014

    I have used Casteel for many years. They have replaced both my heating units and recently one of my A/C units. Their service has always been excellent and the service personel above board in all respects. Cannot do enough for you and explain all aspects of the installation. I have an annual service agreement with Casteel as does my daughter at her house.I have recommended Casteel to many friends over the years as they are the best.

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  • Casteel Heating, Cooling, Plumbing & Electrical - Marietta, GA -  battlesgalore

    Reviews: 1

    Cool at last
    battlesgalore (1 review)
    6/16/2014

    I had a complete HVAC system put in to replace my marginal old system. Some finesse was required and Casteel worked with me to get it done as I wanted to go from two systems to one zone controlled system and relocate the outdoor equipment. This saved enough to allow me to get the highest efficiency a/c and heat available from Trane within my budget. With temperatures now in the 90's it is functioning quite well.

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  • Casteel Heating, Cooling, Plumbing & Electrical - Marietta, GA -  Canntuck

    Reviews: 1

    Great experience
    Canntuck (1 review)
    6/13/2014

    My first experience with Casteel was great. Nate was very friendly and professional. Answered my many questions and was able to explain issues in a way that I could easily understand. Will continue to do business with this company. Cathy T. #108246

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  • Casteel Heating, Cooling, Plumbing & Electrical - Marietta, GA -  PapaKen

    Reviews: 1

    Friendly and Professional
    PapaKen (1 review)
    6/13/2014

    The service technician arrived on time and, determined the problem and provided options for my approval. Work was performed in a highly professional manner explaining what he was doing to ease any possible concern I may have had (of which I had none). Highly recommended.

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  • Casteel Heating, Cooling, Plumbing & Electrical - Marietta, GA -  segillespie

    Reviews: 1

    We Love Casteel!
    segillespie (1 review)
    6/12/2014

    Recently our downstairs AC unit was on the fritz. Casteel worked us into their very, very busy summertime schedule and I'm happy to say we are now very happy "cool" cucumbers again! Thanks Casteel! Sean Gillespie #108842

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  • Casteel Heating, Cooling, Plumbing & Electrical - Marietta, GA -  HOTTER

    Reviews: 1

    HORRIBLE experience
    HOTTER (1 review)
    5/21/2014

    I'm out of $275 and still no air. I would not recommend them to anyone. Technician didn't show up until 8:40 pm after I had a service window of 2-6pm. He didn't call. I had to call him twice just to make sure he was still coming. I have another repairman coming tomorrow to fix what I already paid Casteel to fix.

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    Casteel Heating, Cooling, Plumbing & Electrical replied on 5/23/2014

    If this is truly a customer and not a competitor, I would like to talk to you. Casteel's policy is to "take amazing care of you", and if our technician was unable to fix your problem, we certainly would not charge you for the repair. Additionally, we have one of the very best warranty programs in the industry, and we would have returned at no charge to fix this issue. We have been voted the best HVAC contractor by the Chamber for four years, and that's because we do things the right way. Again, if this is a customer and not a competitor, please call me directly, and I will refund your money (or return and make things right). Respectfully, John Hillis (President)

  • Casteel Heating, Cooling, Plumbing & Electrical - Marietta, GA -  jshaw28

    Reviews: 1

    Amazing Job
    jshaw28 (1 review)
    5/12/2014

    Our AC went out. After 2 other companies we called Casteel. Ryan came out and was very honest and upfront with us. He'd told us what needed to be done, and how much to do it. It wasn't cheap, but was cheaper than the other two companies. Plus we got rebates w/GA power. Put in a 4 ton heat pump and Var. speed furnace, w/thermostat. Looks and performs amazing! Install crew was very friendly, and spent all day doing it right! Would def. recommend Casteel!

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  • Casteel Heating, Cooling, Plumbing & Electrical - Marietta, GA -  skmorris

    Reviews: 2

    Not impressed like I'd hoped
    skmorris (2 reviews)
    5/08/2014

    Casteel was recommended to me when our A/C wasn't working. I called to set up an appointment, but was not informed that there was a service call fee of $79. The guy came out, was at my house for all of 15 minutes. He said the motor wasn't working so we needed a new one. He quoted me ~$1300 but suggested we get a new unit because it is 13 years old. After calling another company, he installed a new motor & charged us $520 including the cost of the motor. This price difference is too significant to me to consider using Casteel again.

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  • Casteel Heating, Cooling, Plumbing & Electrical - Marietta, GA -  mrsbarrett

    Reviews: 1

    Professional and reliable
    mrsbarrett (1 review)
    4/26/2014

    it is such a relief to finally find a company you can trust. I've used Nate for my service - he is great. Then I had to replace an old unit, met their design sales guy, Ryan - very nice and knowledgeable, then finally the guys that put in the new system, Joe and Eric. Super people. Very professional, courteous,. Everyone I have encountered with Casteel have been super. They are definitely there for their customers - just like the good old days. Thought that was a lost art.

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  • Casteel Heating, Cooling, Plumbing & Electrical - Marietta, GA -  Wyncroft

    Reviews: 2

    Great Company
    Wyncroft (2 reviews)
    4/24/2014

    Had my system replaced. Both technicians (Jesus and Heisen) are well qualified, prompt, friendly and great workers. The system was installed an my duct work changed to my requirements. All trash was removed. They also provided instructions on working the new thermostat. I am extremely pleased with the work.

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  • Casteel Heating, Cooling, Plumbing & Electrical - Marietta, GA -  DWINGRAM

    Reviews: 1

    Great product and service
    DWINGRAM (1 review)
    4/23/2014

    Jesus and Heisein replaced a furnace and evaporator coil. They kept us advised on what they were doing and the progress of the job. They did a top notch job and left the area clean. Highly recommend this company and these men. #102069 Darrell Ingram

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Features


Business details

Service Area

  • Acworth
  • Alpharetta
  • Buckhead
  • Buford
  • Canton
  • Cherokee/Forsyth County
  • Cobb County
  • Crabapple
  • Cumming
  • Decatur
  • DeKalb County
  • Douglasville
  • Downtown
  • Druid Hills/Emory
  • Duluth
  • Dunwoody
  • East Atlanta
  • Gwinnett County
  • Kennesaw
  • Lawrenceville
  • Lilburn
  • Marietta
  • Midtown
  • Norcross
  • Roswell
  • Sandy Springs
  • Smyrna
  • Tucker
  • VA Highland/Morningside
  • Woodstock
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Kudzu's "Best Of" Winner

Casteel Heating, Cooling, Plumbing & Electrical - Marietta, GA - Best Of 2012 - Kudzu.com Casteel Heating, Cooling, Plumbing & Electrical - Marietta, GA - Best Of 2013 - Kudzu.com Casteel Heating, Cooling, Plumbing & Electrical - Marietta, GA - Best Of 2014 - Kudzu.com Casteel Heating, Cooling, Plumbing & Electrical - Marietta, GA - Best Of 2015 - Kudzu.com Casteel Heating, Cooling, Plumbing & Electrical - Marietta, GA - Best Of 2016 - Kudzu.com

Hours of Operation

  • MON
  • 07:00am
  • 09:00pm
  • TUE
  • 07:00am
  • 09:00pm
  • WED
  • 07:00am
  • 09:00pm
  • THU
  • 07:00am
  • 09:00pm
  • FRI
  • 07:00am
  • 09:00pm
  • SAT
  • 07:00am
  • 09:00pm
  • SUN
  • 07:00am
  • 09:00pm

Social

Green Credentials

We offer high efficiency energy saving systems including high SEER Energy Star rated systems. Casteel is an avid recycler and we are environmentally responsible in the field and in the office.

Videos & Photos

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