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I have been a realestate agent for 16 years and I have seen a lot of HVAC systems. Some old, some new and some ready to die. I have used my home inspector, who is very picky and usually finds issues with every HVAC system! I just had Casteel install two new Trane HVAC systems in my own home, so of course, I had my inspector check over the job. He was impressed! He is never impressed. He said they did a fantastic job!! My installers, Michael Frye and Careron were professional, courteous, and knowledgeable. They were to best!! Also Lamar Pittman (System Design) took time to answer all my questions and checked back with me during the job and after it was finished! Great experience! Thank you!!!!!
Posted: 4/21/2014 • Link to this review
On initially contacting Casteel Heating and Cooling, the experience was an unexpected pleasure. From the courtesies expressed by the receptionist who first took my telephone call to the professionalism displayed by Bobby Loebl is one that very few service companies can make claim to. As part of my decision making process I scheduled seven heating and cooling companies for proposals and during Bobby's visit there were two other companies present. Although most offered the same choice of equipment and some at a much lower cost, the follow-up, courtesies and professionalism the staff of Casteel Heating & Cooling made the decision an easier one to make. The installation team of Jeff Dempsey and Jason Rice were great. They kept us informed during the entire process and took the time to review programming and owner maintenance. Max Bayard #0101375
Posted: 4/13/2014 • Last edited: 5/28/2014 • Link to this review
Great job today ripping out the old duct work and replacing with new duct work. Best part about this was they only replaced what needed to be replaced, they were able to reuse some components saving money. Other companies would have taken full advantage of the situation. Jesus, Hilario, Heisen did a great job today getting the job done, extremely professional and truly cared about the work that they did. They were there to answer any questions and cleaned the area better than it was when they got there. Thank you all!!!!! Great experience Penn Maness 101224
Posted: 4/11/2014 • Link to this review
We chose Casteel based off of a referral from a friend. They came out immediately to look at our issues and even came back the next day with a resolution and price. Initially they weren't going to be able to install our new heating & AC unit for another 2 weeks- but since they knew we were looking to have it installed sooner if possible they called and moved us up a week, which was great! Joe Vanderbilt and Jason Carver got to our house on time, went over the process, asked if we had any questions, then worked about 8 hours with no interruption to our day. No mess left behind either. I would recommend Casteel if you are looking for someone who knows what they are doing, gives you honest feedback about what you need(without trying to up sell you), and completes their business in a very timely manner. Thanks, Amy Celio Invoice #0100798
Told by the tech that there were multiple problems totaling over $2500 in needed repairs. Included a picture of "mold" that wasn't even from our unit.Also said our unit was 4 lbs low on Freon. An HONEST company ran every "extra cost" test and reported our unit was prefect, completely full of Freon, and has absolutely no issues or mold. A complete waste of the $79 service fee. Stay away!
We were looking to replace our Air duct system downstairs and contacted four companies (Casteel, Bardi, Seasons Comfort, and Cool Air). All except one (cool air, see separate review) were responsive and courteous. However, Casteel really went above and beyond. Our system design manager was Chris Michel. He came out and gave us a tremendous amount of knowledge and advice even before we signed up to do things. He was amazingly responsive, returning every email and call within minutes. We wanted options and he gave them to us with no issues. We decided to go with Casteel and their work crew was great. They went to extra mile. When anything came up, they addressed it. Even after the job was done and paid for, we called Chris because we were concerned our carpenter was restricting the air flow with some subsequent work, and Chris offered to come over and give us advice, no questions asked. Great service and we highly recommend them.
Castel is the best there service techs are very nice and friendly. They explaine everything so you understand what they are telling you. They call you before they are coming and they are on time.We love Casteel. Mary Parsons Invoice #94808
Posted: 4/01/2014 • Link to this review
Just had both my furnace and air condition replaced for 2 floors in my home. Casteel service technicians, Andy, Jesse, Larry & Mike did an excellent job. From start to finish they installed all equipment in one day. On schedule, clean up and protected floors both upstairs and downstairs. If I could give them more than 5 stars, I would. Landis Frey Sandy Springs, GA invoice: 682291
Posted: 3/27/2014 • Link to this review
I've been with Casteel for a couple of years now, and I've been very satisfied with their service so far. My experience with Casteel was excellent today. The service technician was on time and very professional, knowledgeable and courteous. Although I had to replace the fan motor on my A/C and hated to spend the money, I feel like the technician gave me sound advice, and the price was reasonable, and I feel confident that I will get many more years out of my A/C unit.
Posted: 3/25/2014 • Link to this review
Brian (Inv. 98575)did a superb job of installing my special order water heater in a very difficult space. He was professional and very engaging. John White,the General Manager for Casteel's plumbing division was quick to repond to questions and came to my house the day after installation for an adjustment the heat setting. Casteel is a little pricey, but the service makes for a good value.
Posted: 3/20/2014 • Last edited: 6/28/2016 • Link to this review
Casteel is so good. Easy to schedule, everyone professional and courteous, the work is excellent. I just know that I can depend on them and that is very important to me. Invoice # 98314
Posted: 3/18/2014 • Link to this review
Paying a hefty invoice is never a joy, but the team at Casteel constantly reminds me what a successful business model should strive for: fair price, knowledgable associates, and honesty/integrity. I've dealt with other HVAC companies in the past and I'm a Casteel client for life. G. Jordan 86260
Posted: 3/17/2014 • Link to this review
We offer high efficiency energy saving systems including high SEER Energy Star rated systems. Casteel is an avid recycler and we are environmentally responsible in the field and in the office.