I've had a contract w them for a few years now for a quarterly treatment for spiders and ants. We noticed 3 HUGE spiders since the last spraying so I was going to notify them of that so they could take whatever steps to prevent that again. They came to the house on wed leaving our invoice in the door as always. I looked it over, as I usually do, and noticed they wrote down their treatment time as 8am that day. I called them immediately and told them we would be canceling our service bc they were NOT at the house at the time they specified bc we were still at the house then and there was no invoice when we left at 8:25. He proceeded to argue w me saying that they were there and so was I. I just didn't see them bc there was still 1 car in the driveway. I told them I know there was 1 car bc that's my car that I LOCKED my keys, phone, purse inside therefore my boyfriend and I rode into work together in the other car. Therefore we will pay you for this invoice since you were here but we are definitely canceling our contract effective immediately for lying on the invoice and NOW lying to me on the phone. Makes me wonder if they even sprayed last time since we had the 3 spiders (that were GIANORMOUS!) Now we have found ants in the house less than 7 days since their last treatment. I told them I wouldn't pay for the service. They told me I would be sent to collections and hung up on me without working towards a solution.
Posted: 7/09/2013 • Link to this review
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