Matthew Griffin, factory representative for Champion in Charlotte, NC, took $504 of my money, saying that he could help me out. I had three windows that needed to be replaced. Matt told me that Champion would want him to sell me three new windows at a cost of around $2000. He said that was ridiculous and that he could get me glass packs for $504. He would even install them for me. He told me that it would take two weeks for the windows to come in, but I must write the check payable directly to him. He also told me that he would hold the check until the windows came in and then cash it. Well, of course he cashed my check the next day and it has been 6 weeks and I do not have my windows. Matt is running a scam and Champion has done nothing to help other than say they are sorry that this happened. This is the worst customer service that I have ever experienced. If you ever call Champion, tell them that you do not want to do business with Matt Griffin.
Posted: 10/17/2008 • Link to this review