I wish I had read the other review before I took my dog to them. I took in a little fluff ball, gave instruction to leave 1 1/2 inches, don't trim tail feathers. Picked up a SHAVE to 1/2 inch dog, even trimmed tail feathers. I cried. Their attitude "misunderstanding of instructions,I can't glue it back, oh well it will grow back".Not only did they cut her completely WRONG, they just didn't care. They did not charge me for the cut, BIG DEAL ! I WILL NEVER GO BACK, & I WARN YOU NOT TO TRUST THEM WITH YOUR PET.
Posted: 1/28/2016 • Link to this review
After going here for 6 years I chose to take my business across the street after being ignored for 10 minutes at the door. As I crossed the street with my dog the woman had the nerve to scream at me from the store front yelling, "Excuse me! Excuse me! What do you think you're doing?!" Well, I'm never going back there, that's for sure. I even called and spoke to Charlene herself who refused to address the problem with her employee and instead lectured me on a non-business related disagreement she has with the store I chose to go to. Low and behold she hung up on me which brings me to the conclusion that she condones this behavior. And this is after bringing my dog home previously with a razor burn on her face. I let that go and chalked it up to an acccident, a painful, costly (after vet visits) accident. But after this incident I will never go back again. I found wonderful, professional service at Lisa's Pet Grooming across the street, located at 1869 Country Club Blvd. (209) 946-9918. Think twice before you choose Charlene's.
Posted: 7/23/2010 • Link to this review