I hate to add to the bad news about Cherokee 16 Cinemas but being a resident of Woodstock and actually living on Towne Lake I would rather take the time to drive down to Barrett to AMC. Cherokee 16 Cinemas really lacks customer service and cleanliness and the hastle of not being able to pay with a card and forcing the customer to have cash or use their ATM is rather silly in my opinion.
Posted: 4/20/2010 • Link to this review
We tried this movie theatre out a while back. Found out they only took cash (how inconvenient in this day and age!) so we had to use the $2.00 charge ATM inside so we could get inside to see the movie. There was a long line just to buy the tickets as they only had one person selling tickets; then we get inside and again a long line at the concession stand as there was only one person working the counter. The theatre smelled dusty and the theatre iteself was a little on the warm side. Ever since that bad experience we drive 10 miles out of the way to go to the GTC in Cobb off of Gordy Parkway where the service and premises are always top-notch!
Posted: 7/29/2008 • Link to this review
This theater is AWFUL, and has no concept of customer service. We took our 6 yr old son to a matinee on a Saturday. When we got inside, there were 30 people in the concession line (for a 1 pm movie) b/c only 1 cashier was open. Once we got inside our theater, we settled down to enjoy our over-priced popcorn & drinks. However, by 1:10 our movie had not started so we went out to the lobby and were told by the teenage general manager that our movie wasn't to start until 1:10 (despite the signs at the ticket counter saying 1 pm). By 1:15pm the movie still had not started and another gentleman came in who had also gone out to the lobby. He was told that our movie was actually showing on the OTHER SIDE OF THE THEATER. It seems there were 3 families given incorrect directions by the ticket-taker and general manager regarding where our movie was showing. Needless to say, instead of racing with our 6 yr. old and concessions into a movie 15 minutes late, we chose to request a refund and get out of this horrendous theater and instead go to one that is actually concerned about customer service. When we went to the manager and asked for our refund, he supplied it without any apology whatsoever for the PITIFUL EXCUSE for customer service we received at this theater. Don't waste your time or money going to the GTC Cherokee 16 theater because it is nothing but a shabby operation that is only concerned with how much $$ you spend & doesn't give a thought to your experience there.
Posted: 3/08/2008 • Link to this review
The first and only time I went to this theater they didn't accept anything but cash - very inconvenient. I have heard that they now accept cards, but with a big theater on Barrett Parkway, why go to this one?
Posted: 10/30/2007 • Last edited: 1/02/2008 • Link to this review
This theater is a complete RIP OFF. They only accept cash payments for the movie and concessions. The only ATM is inside and assumably privately owned by the owner (WITH A $2.00 CHARGE TO USE)! The only sign they have is a tiny sign next to the only open window so you wait 10 minutes in line, find out you have to get cash from THEIR ATM and get back to the end of the line. Now you are late to the movie. And let's not get started on the smart mouthed teenager working in the window that literally told me where to go if I didn't like it. No manager in sight. RUN, DON'T WALK TO ANOTHER THEATER!!!
Posted: 8/19/2006 • Last edited: 1/02/2008 • Link to this review
the last time i went to this place they had had to duck tape the toilet paper dispenser to keep it together. what kind of a place would do that rather than just replace the dispenser?
Posted: 7/31/2006 • Last edited: 1/02/2008 • Link to this review