To "The Worst!" and with regards to paid in full. Classic Touch replaced the engine in this vehicle which had 95,000 miles with a used engine with 60,000 miles per insurance company suggestion. Customer had a 100k mile warranty on vehicle which the dealership refused to honor unless a new engine was installed. Owner of shop offered to purchase a 3rd party insurance to cover the last 5,000 miles but customer refused. The insurance company also covered the used engine for the life of the vehicle but this still did not suffice for the customer. Customer then sued shop for the difference of the used engine and the new engine and that is the rest of the story.
Posted: 11/17/2012 • Last edited: 5/13/2014 • Link to this review
Changed my oil. Put the wrong filter on my car. Blew my engine. $5,085 worth of damage. Admitted negligence. Refused to pay me in full to repair my car even tho I've been loyal customer for several years and probably paid them that amount and then some over the years. Now my car is jacked up, life has been turned upside down and I've been majorly incovenienced. Be very careful and think twice before you go. The owner is the least bit concerned with ensuring customer satisfaction! Just wanted to get the word out.....this is just the beginning. Not personal, just business.
Posted: 3/29/2011 • Last edited: 5/13/2014 • Link to this review