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I must say that this dealership is one of a kind. I loved how they renovate the place and it's looking very nice. I came to the dealership last Friday and I have to say that Scott Shepherd is the best salesman that I've ever dealt with. I've bought several new cars, and helped few of my friends as well, so I've dealt with many new car salesman in the past. But I have to say that my experience dealing with Scott is extraordinary. He was not pushy, and he explained all the features of the ATS very well. During the whole test drive, he was very friendly and very casual while professional. For now I am not in the market of a new car, but I definitely consider Cadillac as one of my options now due to my satisfied experience.
Posted: 10/20/2014 • Link to this review
3rd time is NOT the charm...this place has consistently disappointed me and I have resolved to never return. I moved to ATL from Subaru-land (aka Portland, OR) almost 2 years ago and have struggled to find the quality of service here in ATL. Naively, I thought the dealer would be the best place to go. Classic is terrible! They never honor their appointments, and consistently run late. They don't accurately predict how long the service will take and casually fail to mention some things may take all day. The straw that broke this subaru aficionado's back was the 1 MONTH it took them to get back to me. I took my car in on May 25th because the blower motor had failed. Classic diagnosed the repair and quoted me $300. They said it would take 1-3 days max to get the part and they would call me as soon as it came in. I called May 26, left a message for Jerry Peoples (who cannot ever come to the phone), Called again on May 27 and twice on June 2. I left multiple messages for Jerry Peoples and never heard from Classic again...UNTIL TODAY!!! ONE MONTH LATER!! Over the past month, I went onto the Subaru web forum and found that not only is the replacement part is $49 on line, so this just goes to show you how overpriced they are, but this shop has a terrible reputation. I will NOT return EVER, and I would suggest others look elsewhere.
Posted: 6/22/2011 • Last edited: 12/18/2012 • Link to this review
My wife and I went in to test drive, and most probably order a 2010 Subaru Outback earlier today. The salesman informed us he needed to show my drivers license to his Manager before we could go for a test drive. I said I did not want my license copied, and he assured me it would not be. I'm concerned about identify theft, and never give out my SS number. Also, it is a known practice of some dealers to run a credit check while you are in the showroom, and although we have a perfect credit score, credit inquiries alone can lower your rating. I went to the Manager myself to show him my license, and he acknowledged he had to make a copy as it is their company policy. The Salesman would have known this. I figure if a salesman would be deceptive about something like that, he was not someone I should be buying a car from. We walked out. The dealership almost certainly missed out on a cash sale today, possibly two.
Posted: 10/01/2009 • Last edited: 12/18/2012 • Link to this review
My husband and I were looking at Subaru and had really what just could be described as a SUPERB experience. We were loyal Honda owners but after test driving 3 that morning we were very disappointed with the current quality of their new cars. WE drove to this dealer and the salesman was excellent, no pressure, built trust, knew his cars inside and out and there was not a question that we could throw at them that he couldn't answer. PLUS the car was pure QUALITY and a blast to drive! I mean REALLY REALLY good! Well, we bought a Subaru and we love it! After this car (outback limited) I could honestly say we are Subaru loyal!
Posted: 5/05/2008 • Last edited: 12/18/2012 • Link to this review
In the past few days my brand new CTS (08, 2 months old) developed a strange rattle coming from the rear of the car. Since Classic is closer to my work, I decided to take the car there. So I called, made and appointment and met with a service advisor. He wrote up the car and then proceeded to inform me that they would only pay for a day of the rental car, and their service department was backed up for a few days. So even though I had an appointment, they would take a while to get to it, meanwhile I'm paying for a rental. Some way to do business while selling $50,000 cars... Try Henessy, much better customer service.
Posted: 2/21/2008 • Last edited: 12/18/2012 • Link to this review
Ask for Pete Petry. good guy to deal with. Was shopping for used cars and asked for price below blue book. Pete escalated my offer, but Management said 'no'. Then I got a call a month later saying they were willing to deal when I was already out of the market. But I must say it was one of the best experiences I had shopping for used cars.
Posted: 10/24/2007 • Last edited: 12/18/2012 • Link to this review
I thought I had a good sales experience, but later realized the salesman told me things that weren't correct and my expectations caused problems with the service department. When i did go in for service, I was not happy with my first service and reflected my dissatisfaction in the survey sent to me by Cadillac. I called the service director before submitting the survey so they wouldn't be surprised by my comments. When I went back for follow up service, my sales person stopped me and said he heard about my survey and if I wanted them to continue to be flexible with loaners and appointments, I would need to "not make the service guys mad". Then my service advisor spent 20 minutes chastising me for my survey and telling me people get fired for bad surveys, that the problems I had weren't in his control and he didn't know about them. If he's getting judged on a survey that doesn't reflect his performance then that's a problem with the survey - not with me. I was really steamed about getting challenged for my comments. Our conversation wasn't about what was wrong and how it could be corrected, it was about getting me to write a better survey. Unfortunately, I've had some issues with my car and soon got another chance to have it serviced. I decided to take my car to Hennessey and have been extremely satisfied. My husband uses them for his Jag work and also thinks they are great.
Posted: 9/07/2007 • Last edited: 12/18/2012 • Link to this review
Classic Cadillac/Subaru knows how to take care of customers, They're better by far than their competitors in the Atlanta area, You don't have to worry about being taken advantage of. Great Company and have proven it over the past few years.
Posted: 9/03/2006 • Last edited: 12/18/2012 • Link to this review
Classic Cadillac provides an enjoyable car buying experience. They are very focused on the customer's needs in buying a car and not just their profits. I highly recommend that if anyone is interested in a cadillac to go to Classic.
Posted: 6/30/2005 • Last edited: 12/18/2012 • Link to this review