Over $5000 for a closet that has hampers which have been replaced 4 times and still don't work properly. This past time they messed up the schedule and, after taking the day off to wait for them they let me know mid-morning that they would be there the following day. Oh boy, another day off to deal with their errors and lack of ability to customize and trouble shoot a problem they created. Now, 3 more weeks into the future they will be back to spend another hour or 2 here and I will have to take yet another day off
Posted: 7/28/2011 • Last edited: 4/21/2012 • Link to this review
Recently my parents had shelving installed in their home by this company. They were relatively happy. Although the installer was 4 hours late and never bothered to call. My installer was 2 hours late on the initial install. Then he mis-measured for the height for my bar refrigerator. When I called to tell them it was not sized and I would need them to correct it, the supervisor was EXTREMELY RUDE AND SHORT with me. Only when I explained to him that it was not my error and that as a customer I was considering making a complaint to the Registrar of contractors. So two weeks pass, and then installer is 2 hours late. He calls his boss and says no one was home. He never even rang my doorbell. I told the supervisor I was here and the installer finally arrived. He raised the counters but he used one of my shelves to do so. He hid that till I was gone. He also scratched the top surface badly. WAY OVER PRICED, POOR CUSTOMER SERVICE, AND NO RESPECT FOR CUSTOMERS. I will never use this company again.
Posted: 9/29/2007 • Last edited: 1/02/2008 • Link to this review