This is AFuller99's TrustRating, which is based on both the number of reviews AFuller99 has written, and how many other people have voted those reviews as "helpful." It's a way to quickly to determine the value of any single review or reviewer, because it's based on how helpful AFuller99 has been to the Kudzu community.
Do not do business with this company! They're not BBB accredited for good reason!
If you're one of the many who's been burned by this company, I urge you to file a complaint with the FTC and Attorney General.