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I've known my sweet pup was nearing the end of her life...she was 14 and a boxer so we had her much longer than most boxer owners. When we woke up Sunday morning, February 19, Sasha was breathing but not responsive. Upon taking her into the emergency vet which was honestly my worst nightmare for how this would have gone...our regular vet knows her, our history and I wanted them to tell me what to do. However, to say our experience at Cobb Emergency made this so much easier would be an understatement. Dr. Grasso examined her and could not have been more compassionate and caring. He was honest and up front about the fact that it was definitely time to help her along in her journey across the bridge. He could have played upon the fact that we were obviously grieving a huge loss in our family by suggesting expensive tests, options, etc but he never at any time took advantage of us and only did what was right by our sweet girl. The nurses and front office staff were also amazing and extremely helpful. A few were crying along with us and it just warmed my heart to see how they handled our baby girl. She was laid on a cushioned gurney and wrapped in warm towels. She was treated like a princess and they didn't even know her...she was not just another dog to them. I thank you from the bottom of my heart for loving our baby as if she were your own. You made a truly awful time a bit easier.
Posted: 2/21/2017 • Link to this review
If i could give 0 stars i would,This clinic i went to today and saw a Dr johnson,she is very rude and did not do her job.I will be consulting with my attorney about legal ramification against her and this clinic...........
Posted: 8/18/2016 • Link to this review
I had to take my dog in when he had really bad diarrhea and eventhough it wasn't chear, they were caring and explained what was wrong with my dog. I would recommend them to anyone with a sick pet.
Posted: 3/06/2009 • Link to this review
Last year, My husband and I were arriving home from dinner when we found a kitten hidden up underneath the wheel of his car parked in the drive way. She looked very sick and needed help. Iy was about 11pm so we took her to the emergency vet. Their prices are very very high, but the service was very good.
Posted: 6/25/2008 • Link to this review
I've had to take one dog in for cut and the other to be put down. They couldn't have been nicer when my 15 year old dog couldn't see, smell or walk anymore. They even sent me a sympathy card a few days. I know it's a marketing thing, but I tell you what, it meant a lot to me.
Posted: 4/14/2008 • Link to this review
I visited the clinic recently for an medical emergency with my dog. The staff was friendly, responsive and very caring regarding my dog's illness. They have extensive facilities for routine and emergency care, and will allow owners to see the facilities so long as no emergency is in progress. The only downside I detected is that they were very, very busy when I arrived and were thus quit hurried. They did manage well despite the circumstances. I'd recommend them for emergency care and would be comfortable using them again.
Posted: 2/11/2008 • Link to this review
This place is horrid. I don't doubt they are very capable at their jobs but you better be ready to sell your soul for Fido's broken leg or illness. The doctors have no problem sending away a sick animal if you don't have the money or credit to pay their very very high prices it cost me $500 for 1 bag of fluids an exam and putting my 30lb. dog to sleep. they coldly told me it would take another $1000 - $1200 to save my dog which I was willing to pay but did not have right at that moment they offered me a credit loan option with very high rates. Needless to say I had to put my dog to sleep because these doctors had to have their money first. I will never go back to such an unloving and uncaring place. These people should be ashamed of themselves, putting money before life.
Posted: 2/08/2008 • Link to this review
My dog began vomiting Friday evening and wouldn't stop. At midnight I took him to CEVC. Dr. Cochran examined him, found nothing unusual, and sent us home with instructions to withhold food and water, then gradually provide small amounts at intervals. His vomiting continued next morning, so I took him to my vet, who diagnosed him with Pancreatitis. He would have to spend a few days in the emergency clinic with an IV. Dr. Marcus Smith was expecting us when we arrived and informed me that the diagnosis was not definitive and additional tests were needed. This was presented as a benefit to me, to avoid paying for inappropriate treatments. Then he went in the back to work up an estimate of the cost, like a car salesman. He vowed to aggressively estimate the potential treatments, so that I would receive a refund upon checkout. I prepaid the $900+ on a credit card, which was in addition to the previous visit's $180. I was in tears, but willing to do whatever was required to save my boy. Dr. Smith had promised to give me an update on Sunday, but did not. I called Sunday evening to find he had already gone home. Dr. Cochran kindly talked to me at length about my dog's diagnosis, treatment, progress and prognosis. She was reasonable and compassionate. My dog improved rapidly, and was ready to go home a day earlier than expected. The diagnostic tests Dr. Smith had insisted on were never run, and yet I did not receive a refund - I owed even more! I will never go back!!
Posted: 8/13/2007 • Last edited: 1/02/2008 • Link to this review
Let me start by saying that this vet saved my dog's life. The techs were friendly, knowledgeable and available any hour. I wouldn't give the front office staff a job at McDonalds. I overall rated this one star because of the hidden costs. The cost was gross; a healthy portion of which was revealed only in bits over the coming days. First 24 hours was $1,100 while they figured out the problem. The next day she needed surgery and we were told she had a 50% chance of surviving. The estimate was $2,500. The day after the surgery, we were given a "financial update" of $4,200. They said these were "actuals" and the front staff got huffy when asked if that included the $1,100 (it did not!). The last 2 days we were told she would be moved to oral meds and the cost would drop from $550 a day to about $200. On check-out we were charged another $1,200. Grand total: $6,500. We pulled her out when the doctor suggested she stay yet another day. My udders were dried up at this point. We do not have this kind of money at our disposal but pooled every resource to save her life. Did we know that it would be costly? Absolutely, and we are willing to make sacrifices going forward. Do we feel like we were strung along financially and milked for everything we would give? Absolutely.
Posted: 8/13/2007 • Last edited: 1/02/2008 • Link to this review
It took these guys 4-1/2 hours to tell me my dog was constipated and give me a stool softener after I brought him in in such pain he could hardly walk. They had him waiting apart from me for over an hour to give him an xray (I requested since vet said she couldn't find anything wrong with a physical exam- she never suggested ANY tests be run). The receptionist was honest and reliable- the vet and tech were careless and uncaring. I had to take a whole day off work for a constipated dog? I'll go back there if he gets hit by a bus after hours.
Posted: 1/12/2007 • Last edited: 1/02/2008 • Link to this review
I took my cat in who was acting VERY lethargic. While the front desk staff was very helpful, the doctor lacked empathy and compassion. He gave my cat fluid and pepcid, recommended CBC (I declined since I could get it for less the next day), charged me $180, and sent us on our way. The next day, I spoke with my vet's office and was informed that my cat had a 105 temp (which can lead to a seizure), but I was never told this and nothing was administered to help. They are LUCKY that nothing happened to my baby!! If you value your animal, DO NOT GO HERE!
Posted: 12/07/2006 • Last edited: 1/02/2008 • Link to this review
One of my dogs died on the operating table and I got a bill. The next dog stayed a week and I got a huge bill, but the care was better. Most of what they did we had to repeat with our local vet because they discharged my pet on a discontinued med. Never did figure that out.
Posted: 6/16/2006 • Last edited: 1/02/2008 • Link to this review
I visited this clinic one evening after my cat's regular vet had closed. I was there for several hours with a cat in a lot of pain and no real resolution to the situation. I still had to carry my cat to his own vet the following day. Because they are open when other clinics are not, the services are at a premium cost. While I have heard other petowners felt their pets received excellent care at Cobb Emergency, I did not feel the visit was beneficial for my pet or my wallet.
Posted: 2/23/2006 • Last edited: 1/02/2008 • Link to this review
this center is not only affordable but they care about the pets as a part of your family. there was a situation that ended with the death of a pet in my family & they came to talk to us as a medical doctor for humans would & they provided us with the same caring & concern for our mental well being as they would had our pet been a person. not only did they offer alternatives but they did not even charge when the pet expired.
Posted: 2/21/2006 • Last edited: 1/02/2008 • Link to this review