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From personal experience, quoted for the move 11,071 lb actual lb 7,840 not 11,071 lb. I called the customer service line: they could not help me & advised I speak to the moving consultant: His reply: "there is no weight reduction we have a 10% margin above the estimated weight instead and cant be adjusted".24 days later we are waiting on a claim form. In my opinion they have "stolen" our $578 for the Extra Care Protection plan we paid for on top of the inflated moving price.We were forced to pay for "cargo" that never existed. we provided drinks, a nice lunch, with a generous tip to the crew that loaded and unloaded our belongings. My review on YELP is longer and more detailed
Posted: 8/30/2017 • Link to this review
These movers were classless. They broke three of my items and it was obvious they must have known but they hid the damage. Now too long has passed and I cannot report and claim the goods on the insurance. They were really, really unprofessional as well, late, did not have wrapping materials most other movers use, etc. DON'T FALL FOR THE ALLIED MOVERS NATIONAL NAME! That's what hooked me and what a mistake and bad decision this turned out to be.
Posted: 2/18/2012 • Link to this review
Most unprofessional company I have been in contact with since moving to Atlanta 5 years ago. Unprofessional crew who was late and tried to overcharge for the hours and service. The office staff even more unprofessional. They still have customers fill out sheets of paper with all your personal credit card info and keep it laying around the office in a file cabinet I was told (fraud security at its worst!!!) I specifically told the office to contact me if the charges were going to be higher than the estimate and they were (BY 5 HOURS--ALMOST DOUBLE--I FEEL SCAMMED). They ignored that request and charged my card an overcharge of several hundred dollars. I had to handle that with the bank afterwards. I wish I had seen these other reviews before hiring these incompetents!!!! If they contact you, RUN IN THE OPPOSITE DIRECTION! Their estimates may become a fraud like in our case.
Posted: 1/12/2012 • Link to this review
If anyone used this moving company after reading this, you deserve to get ripped off and spend several stressful days trying to resolve BAD issues with little to no avail. Where do we start? 1) The estimate was originally for under $1,200 but ended up going FIVE HOURS over and costing an ADDITIONAL $600-plus. 2) The movers were unprofessional, broke items, showed up without a toolbox (we had to unpack our toolbox and find an allen wrench for them to disassemble a bed) 3) We were initially charged for cartons and a mattress box that the movers never showed up with. Had to make a call to get those removed and they moved our expensive king size mattress without a covering. 4) The movers lost the elevator key. 5) After telling me they would remove any cartons we wanted them to take, he charged me $50 to remove the unpacked cartons from our destination. 6) Took the movers 12 hours too move 1 bedroom set, 1 dining table w/ 5 chairs and a buffet, 1 living room set and boxes and incidentals. Take off the one-hour drive from destination #1 to #2 and we feel we were taken total advantage of by this unprofessional crew. GO WITH A "NOT TO EXCEED" ESTIMATE!!! not with one from a company like this. There may be a reason for them refusing to give you one. We learned our lesson the hard way. This is one time we didn't and we got burned. Hope this helps you make an important decision at a time when there is enough stress involved with a move
Posted: 1/05/2012 • Last edited: 1/12/2012 • Link to this review
The packers did not show up the day before loading as scheduled so they packed and loaded the same day. As a result they left some items behind because they tried to do too much in one day with a limited crew. A crew came the next day to get the forgotten items and that's the last we saw of them. Although we received monetary compensation, two of the lost items had irreplacable sentimental value and we really wanted them recovered. We never received a final itemized statement re: the final tonnage or insured value. This was an international move. The movers where we relocated to wrote on their paperwork this was the worst inventoried international move they had experienced. On the positive side, the packers and loaders acted professionally and we were mostly pleased with the condition of the items that did reach our destination.
Posted: 1/09/2011 • Last edited: 1/12/2012 • Link to this review