Had a DVD ROM that would read but not write even after I replaced the drive. Said they could fix in one day. They had it a week, never called with update, I had to call them. Never returned voice mail and I spent 2 days trying to reach a live person. Claimed they had left me a message with questions but they didn't which wasted 2 days. Said I had a Virus (didn't specify which one), but thought they had it fixed. When I picked it up they ADMITTED THEY NEVER ACTUALLY TESTED WRITING TO A CD OR DVD WHICH WAS WHY I BROUGHT IT IN! Got home and nothing has changed. I paid 1 hour up front, I kept telling them to get my authorization if they needed more than that. At pickup, they said they spent 4 1/2 hrs. I ended up paying for 2 hours for nothing. I still can't write to my DVD-ROM.
Posted: 1/30/2009 • Link to this review