Took my Asus tablet to be fixed cause the power jack broke again. My visit was not pleasant and I was to the point expressing my displeasure. I was originally met by Steve the owner when I dropped the tablet off and he was talking to me with calm although I was not please with the power jack to be broken again.He was skeptical when I said I haven't used it since May but he was professional and respectful with my frustration. Anyway things did not go well to be told of an unexpected $200.00 repair cost after a few days. I was not a happy customer again and I let my frustration out again at the store. Steve was not there and things took a sharp left turn. I Left the store very upset and angry. I got a call from Steve who without said words was somehow uncomfortable with the situation. We did not see eye to eye when he called but still wanted me to calm down before any solution could be reached. I knew I was not gonna get it fixed by them so I had my daughter pick it up and paid the $50.00 diagnostic fee. Few days passed and I plugged the tablet to decide where to take it for repair. I was still angry because I was about to run my tire over it. To my surprise I plugged the tablet and it was charging and working. I called Steve and thanked him for his great customer service. The mistake was acknowledged and he treated me as he would want to be treated. I will patronize his business and hope for continued good service. Well done Steve and Thank You.
Posted: 12/21/2017 • Last edited: 12/27/2017 • Link to this review
Wonderful Service and Staff. I'm not a computer expert but I know enough to keep someone honest. Computer Renaissance people are on top of their game. They know what they are doing, they are honest with their customers, their value and service are exceptional. I would give this company a 5 plus star rating with the top score being 5. I would highly recommend to anyone that needs computer help. A+++++++++ experience.
Posted: 7/22/2012 • Link to this review
Terrific service work in a friendly atmosphere. It's been a while since I needed computer help and I have always been somewhat intimated with computer technicians that seemed to always talk down to you. So when a friend suggested Computer Renaissance I was very surprised at the friendly nature of all the employees. They listened to me and explained everything. They were very helpful and courteous. Even one of the customers in the store was talking about how they enjoyed working with Computer Renaissance. As an added plus...the service was fast and reasonable and the manager took the extra effort to explain how to connect all my cables. I will never hesitate to use their services again. I strongly recommend Computer Renaissance.
Posted: 6/06/2012 • Link to this review
Computer Renaissance makes it happen. I only need a simple repair because I couldn't get on the internet. Other places wouldn't listen to what I needed. All they cared about is collecting a diagnostic fee. Computer Renaissance not only listened but they explained the process and actually completed the repair within a couple of hours at a price that was surprisingly cheap. Save yourself the aggravation of checking around and go to a honest company that won't take advantage of you. Computer Renaissance made my day!!!
Posted: 6/01/2012 • Link to this review
Best ever customer service experience. I have never taken my laptop for service. I called around and received some really scary comments. Then I talked to my neighbor who recommended Computer Renaissance. I called and they were helpful and courteous. When I went to the store they looked at my problem and took the time to explain everything...really nice staff. I give them a high rating and recommend them as a company you can trust.
Posted: 5/28/2012 • Link to this review
Great Experience with a Quality Company. My laptop was having all types of issues. Other repair companies told me the worst. One even said it wasn't repairable. Computer Renaissance found the issue with a $80 repair. I was prepared to pay $300 but they were honest and treated me with respect. I will never take my computer any where but Computer Renaissance. 10 Stars for these guys and gals!!
Posted: 5/12/2012 • Link to this review
Best Value, Best Service, Best Everything. I had a nasty virus on my notebook. Other places priced virus removal over $200, Best Buy $300. Computer Renaissance charged me $70 and my computer runs better than it did brand new. Plus, the staff is so friendly. They made my day. Tell your friends and neighbors about this place...they are terrific.
Posted: 12/06/2011 • Link to this review
They Make It Happen...Good Quality Computer Repairs, Quick Service at Affordable Prices. They are honest and trustworthy. Plus, Everyone is so friendly. You feel like you are a part of their team. 6 Star Rating for these Guys.
Posted: 12/05/2011 • Link to this review
I just love these GUYS and GALS! I own a company and I don't have a lot of time to worry about my computers. I trust them and they have always been honest and treated me fairly. I highly recommend CR...they are a valued resource for me and my business!
Posted: 10/10/2011 • Link to this review
These Guys ROCK !!! I was working on a big contract and my computer crashed. A person sitting next to me suggested Computer Renaissance so I followed his advice. Not only did CR fix my problem they did it the same day and I didn't lose any files. I couldn't ask for better service, plus they are fun to work with. What a GREAT Company! THANKS
Posted: 9/28/2011 • Link to this review
Fast, Efficient & Affordable. These guys know what they are doing. They made the repair process so simple and easy, plus they treated me as a preferred customer !! I will never take my computer any where else. THANKS
Posted: 6/01/2011 • Link to this review
SUPER Computer Repair Business...the people are great. They are honest and they truly care about your situation. When I took to other places I always felt uneasy. With Computer Renaissance they took time to show me the issues and fixed the same day...at half the price of other stores. I would highly recommend !!!
Posted: 5/11/2011 • Link to this review