Displaying 46-60 of 427
On a moment notice, Jonathan came through for us and our new home. We're having a new home built and I contacted Jonathan about insulating our garage ceiling before drywall was scheduled to be installed the very next day. Jonathan made it happen that same night... started at 6pm and finished up around mid-night. That's what I call going above and beyond for his customers. We've been his customer for 4 yrs now and will be for many more. Thank you and Merry Christmas to you and your family!
Posted: 12/17/2012 • Link to this review
Geoff, Thank you so much for considering us to serve you in your new home. I know we have been taking care of you and your family for quite sometime and appreciate you keeping us as your comfort service provider. Your situation is exactly what this company was founded for - top notch customer service. It is not typical for us to install spray foam insulation 1 hour after a proposal but I'm happy we were able to combat that challenge. If we can be of any service to you in your new home, please do not hesitate to call us anytime. --Jonathan
I spent countless hours a few years ago looking for a good HVAC company to redo my entire system. That included the furnace, AC, and duct work. The previous system was not zoned, so we wanted that too. After looking at all sorts of sites and reviews, I had a few companies come out. Johnathon came out and immediately I knew he was knowledgeable and had the best solution, and one of the best prices (not the cheapest, but the cheapest one I would not want back in my home). I got it installed and have a great system. After a few years to make sure the system was fine and having them maintain it, I can honestly say Cool Masters is always there for me. Any questions I have they are on the phone with me. Any issues I have, they are at my home for me. Thanks Jonathon.
Posted: 11/26/2012 • Link to this review
Rep was very knowledgable. He said he would send an estimate for a basement heat pump system that evening. I called a few days later and they said I would get it the next day. It's been over 2 weeks now, still nothing. I was actually planning on using them if their price was fair. If I operated my business that way, I would lose my clients. So I cannot recommend them.
Posted: 11/06/2012 • Link to this review
Peter, once again - I take full responsibility not following up with our proposals. We are using a third party proposal program which apparently had a bug either not allowing attachments or dumping the email into a spam folder. I am too much of a 'no pressure' type of person - I previously felt calling on customers asking if they have made a decision was a pushy type of gesture. This blip of our proposal software has definitely changed our view of this opinion. Should you still need your system installed, all upgrade fees will be waived and an additional 18% discount will be applied. I personally apologize for any inconvenience this may have caused you and hope all goes well for your basement project. If I can be of any further assistance, please feel free to call me on my cell @ 404-538-2686. --Jonathan
We used them during the summer with an AC emergency and were happy with the service and signed up for the seasonal maintenance check on our furnace/ac system. They came in and did an inspection and the guy was worried of the safety of our furnace. He scheduled for another guy to come out and test and his apt was scheduled 10-1 on a Saturday. No call or anything giving us any indication what time they would be here. We got tired of waiting and we called at 12:30 to see if they were still coming. He showed up at 12:50. Waste of a Saturday morning. He condemned our system saying it was unsafe and disconnected it and the we would need to have a complete AC/Furnace system and he would have us a quote by the end of the day. It's now 9 days later and has yet to see a quote or anything. With the change in weather, our thermostat reads low 60s inside the house (upstairs). I called a few days ago and the girl said he's been real busy and she would let him know to put in a stack to get to quicker. I guess if you want to know a quick way to lose a customer that was ready to buy a complete system this is how.
Posted: 10/30/2012 • Link to this review
My absolute deepest apologies for your disappointment in our company. I can't tell you how hard our team at Cool Masters strives to be the best at what we do - to provide simply the best customer service. We are one of the few service companies with an appointment time window less than 4-5 hours and run on time 95% of the time.
Saturday the 20th was a particular hard day for us with a few guys out - and I did my best to pick up the slack. Your dissatisfaction is even more disheartening to me as I chose to serve our customers over a planned family event. Your time and urgency are so important and I personally truly feel a loss when we fall short. I do thank you for your time in leaving the review on kudzu as it lights a fire under us to be better - no one wants to read about someone's disappointment in their work.
Your proposal was sent twice. If you never received it, there's a good possibility it wound up in your spam folder - which does happen. If we can still be of service to you, I offer you the quoted installation minus any profits, which amounts near an 18% discount.
Please feel free to contact us for any further questions or concerns you may have.
Cell : (404)-538-2686
Main Office: (678)-799-7999
My husband and I are new to the neighborhood in Conyers GA. Back home in NYC it tooks us years of bad apples to finally compile a list of trustworthy efficient service people. Well our AC goes out and we envision what nightmare awaits us. We call Cool Masters and much to our surprise we are met with professionals who know what they are doing, love their jobs and their customer care is bar none. When their Seviceman Jonathan showed up he put us at ease immediately. Within minutes he diagnosed the problem assured us it was a minor fix and provided additional information about our AC system that was above and beyond his call of duty. Not only did he spare us cost on this visit his expert advise will save us money in the future. Dont not fear they are fair and you will fare better with Cool Master than anyone else. This may sound corny but that is just how happy we are to find an AC service provider who is on our list "The only Folks to call" when you need help. Thanks again Jonathan and Thank you Cool Master for employing folks like Johnathan.
Posted: 9/04/2012 • Link to this review
I truly cannot say enough about my recent experience with coolmasters, and there employees~ Every person from the first phone call to the office, to the service guys.. just nice, professional and friendly! It was about 99 degrees the day I called in my upper part of my house, our AC had been serviced at least 3 times with this summer by another small opereated company.. but never fixed our problem.. I read review on Kudzu for which I have never been disappointed. They sent someone out same DAY I called,Shane was right on time, found the problem quickly, and Bless him was soaking wet after climbing around in my attic, but he was not pushy, I didnt feel I was given a hard sale, but in fact a new unit was the best option for me. Our phone calls were returned quickly as well. I did have to wait three days to get my new install.. and I had to buy something to get me through that, however when Mike came to install right on time might I add, he did so while my teen girls were home and he was kind, and polite worked quickly in our opinion and explained what he was doing. I would HIGHLY recommend this company, and I will be using them for my needs from now on!
Posted: 8/06/2012 • Link to this review
First company said need to replace the system, can not repair. Called coolmaster to get second opinion, best decision. Quick repair and ac is working again. save $$$$. Now we know who to call when we need hvac service.
Posted: 7/26/2012 • Link to this review
AC went out. They sent out tech immediately to recharge my unit with freon. Gave me the real facts and told me what my solutions were with no bias. Techs were very courteous and knowledgeable.
Posted: 7/21/2012 • Link to this review
Thank you so much for your kind words. We always strive for 100% customer satisfaction. We appreciate your time to leave the review on our company.
Great Big Thank You to Coolmasters! Our furnace went out at 1:30 AM and I called to leave a message but Coolmasters ANSWERED! Five minutes later I had an appointment for 7 am...5.5 hours later! Tech was there on the dot and finished 35 minutes later. So glad we use Coolmasters for our maintenance too because we saved a lot today. I didn't think companies like this existed anymore!!!
Posted: 7/20/2012 • Last edited: 11/14/2014 • Link to this review
Have hired this company several times over the past 6 years. Each service has been professionally handled by high quality technicians. Very pleased with their work and would highly recommend them to others.
Posted: 7/13/2012 • Link to this review
Came home to no A/C upstairs, checked the good reviews for Coolmasters on Kudzu and gave them a call. Joey came out next day, found a bad capacitor on my condenser. Replaced it and had us cool again very quickly. Highly recommended, honest and nice people to deal with. Will definitely use again.
Posted: 7/12/2012 • Link to this review
Jonathan came by and was very friendly and professional. He answered all my questions clearly and politely. He had the problem with the capacitar on my compressor fixed in no time. System is running great. Am considering them to replace whole system since its almost 15 years old. Estimate given was very good price. Will defenitely use Cool Masters again!
Posted: 7/09/2012 • Link to this review
Mike Blitch, with Cool Masters, diagnosed the problem with our old air conditioner/furnace. At first it seemed to be a bigger problem involving replacement of an expensive panel (if it could even be found), but turned out to be only a transformer which saved us lots of $$$. When our old furnace/aircond. finally bites the dust we will definitely call Mike at Cool Masters. We are very grateful for his skill and honesty.
Posted: 6/27/2012 • Link to this review
First service called, came out quick, needed 2lbs of freon @ 71/lb. Service call charge of 79. $221 altogether. Was this the best rate? Could I have done better? Not sure, I needed this done quickly, and they got here pretty quick.
Posted: 6/26/2012 • Link to this review
These guys are brilliant! We handed them a big ol' mess of an A/C problem and they handled it in no time. The quality of work is outstanding! They are friendly, professional, honest and kept us informed about what they were doing at every stage of the job. The pricing was more than fair. Seriously, use this company. I won't call anyone else from now on.
Posted: 6/22/2012 • Link to this review
First and foremost, we are an air conditioning and heating company. Cool Masters aims to provide customers with honest and dependable service at the highest ethical standards. Our certified technicians have the training, tools, and experience to troubleshoot and repair any air comfort or quality problem you may encounter.
We are a family-owned and operated business with a combined total of more than 45 years of HVAC knowledge and experience. We are proud to have provided outstanding work.. in the HVAC industry since our company's founding. Since 2005, Cool Masters Heating & Air Conditioning has provided residential and commercial customers courteous, on-time HVAC services improving the comfort and health of the Atlanta area.
Our Goal is Simple: Maximize your comfort, health, and energy savings.Whenever you need air conditioner service, furnace repair, HVAC maintenance or installations, give our trusted technicians a call!
GA Warm Air State License CR109571, EPA Certified, N.A.T.E Certified Technicians, EGIA Approved Contractor, A+ Rating with the Better Business Bureau
* By Appointment Only
* 24-Hour Service Available
Cool Masters has been committed to protecting the environment from day 1. All of our technicians are EPA Certified and conform to the strict guidelines set fourth by the EPA. We offer a variety of ultra-high efficiency systems designed to save you money and lower your carbon footprint. Cool Masters now installs the Greenest Insulation for homes - Spray Foam!