Displaying 31-45 of 427
Excellent service and response. Hard to imagine anyone better. Don't think I'll ever use anybody else.
Posted: 8/27/2013 • Link to this review
Thank you for taking the time to post this review. We truly appreciate the positivity.
We had Cool Masters replace our A/C unit last year. Last night, something quit working so I called and left a voice mail. I got a call back within 10 minutes and they came to my home to fix it at 9 PM last night! I expected they would come out on Saturday and would have been satisfied with that. I did not ask for them to come out on a Friday night, but clearly, their customers' satisfaction is important to them. I have highly recommended Cool Masters to anyone who has A/C problems! Thank you for your amazing customer service!
Posted: 8/03/2013 • Link to this review
Thank you for such a positive review! Customer service ranks at the top of our priority list. We truly appreciate you taking the time to post your satisfaction in our company.
From Amber and Michelle to expert Techs like the wonderful Mr. Perez. Loyal client for 3 yrs, awesome!
Posted: 8/01/2013 • Link to this review
Thank you for taking the time to post this review. We are grateful to have continued a strong relationship with you and have high hopes to continue providing you with all your HVAC needs.
I called yesterday in the early eve. The operator said they'd be out today between 10-1 p.m. - which they were. They didn't try to sell me anything extra or do unrequired repairs. My unit is older & will eventually need to be replaced. I would not hesitate using them to do the job. I was impressed with the workmanship & attitude of the owner, Jonathan, that actually came out to do the service. His associate was just as nice. Again - I'm sure they'll be back.
Posted: 7/30/2013 • Link to this review
Much appreciation for taking the time to post this positive feedback. We do our very best to provide service within 24hrs and pride ourselves in shorter time windows than most others. We look forward to maintaining all your HVAC needs.
Cool Masters tech was courteous and professional. Explained every detail of service call as he serviced our HVAC units. Weighed refrigerant in front of us so that we knew exactly how much refrigerant was being added to our AC units before we paid the per pound rate. What we thought was going to be an expensive repair/warranty issue turned out to be a simple, inexpensive valve replacement. What a blessing to have an honest HVAC tech at our home to help us solve this problem. We will definitely call Cool Masters for all of our future HVAC maintenance/repair work. The Best!
Posted: 6/24/2013 • Link to this review
We are truly grateful for the positive feedback, and thank you for taking the time to post it. We are glad to have given you such peace of mind. We strive to provide honest, dependable, and efficient service to all of our customers. We look forward to continuing a strong, long term relationship with you and the maintenance of your HVAC system.
I could not be happier with the service this evening. A/C went out and Jonathan and Eric were timely and really dug in to see what the issue was. Friendly, smart, and honest service. Will use them again for sure.
Posted: 6/12/2013 • Link to this review
Your happiness makes us happy. Thank you so much for taking the time to post a 5 star rating!
Had the lower unit in my house replaced. Upper unit is now only blowing warm air. It was just after 10pm, when this happened. I was going to wait until the morning to give them a call, and I figured that I would drop them an email. Within 30 minutes the owner of the company called me back and walked me through some trouble shooting tips on the telephone for the upper unit. He had already talked to the tech, who visited my house. When the troubleshooting didn't resolve it, he got ahold of this scheduler to move stuff around to get a tech to my family first thing in the morning. This company is THE GOLD standard for customer service. They drive to resolve the issue. When the owner of the company is genuinely concerned about the comfort of my family in the middle of the night, it says a lot about his business ethic. I wish that I could find this type of service with every company!
Posted: 6/03/2013 • Link to this review
(The following was my first review, & I kept this opinion until this summer when they just stopped services w/ no explanation) So happy I called these guys. I hesitated to call because they weren't as close by as some other HVAC companies, but I went w/ reviews on Kudzu and so glad I did. Jonathan came out to the house initially to look at our very old upstairs unit. He explained in great detail, without being condescending in the least, how it was not cost effective to fix such an old, outdated unit. I figured as much, but Jonathan didn't just tell me.. he told me why. In the same visit I showed him my working furnace downstairs, which is just as ancient, to ask him how it looked. He immediately saw a crack in one of the chambers, and was very adamant about how I should never ever use that furnace again because he was positive that I had CO leaking into my home. He took the time to show me the other three chambers that showed normal readings, and how dangerously high the bad one was. His guys came out on the scheduled date and did a great job. Jonathan came out today again to make sure that everything was to my satisfaction. Then he hooked up my new wifi system (LOVE IT) and showed me how to do that. He is a very impressive guy, knows his stuff backwards and forwards, is very polite but thorough, and provides excellent customer service. Like I said, you will not be disappointed.
Posted: 5/10/2013 • Last edited: 8/31/2015 • Link to this review
I have a rental condo, and the AC unit has been troublesome since the day I bought it. Others have come out to repair it and have fixed the immediate problem. However, this was the first time someone has taken me to the unit (which was on the roof of a 4-story building), shown me the issue, fixed the elusive leak that no one else had identified while I stood there, and charged me LESS than they originally estimated because it required less Freon than they thought. And I know it required less, because he weighed it right there! Thanks Jon, appreciate the great service.
Posted: 4/26/2013 • Link to this review
We were in need to replace the upstairs A/C as last summer we had to add Freon 3 times and a serviceman diagnosed a leakage in the coil. It was a 10 SEER, 14 years old model. February seemed like a good time to replace the unit and we decided to upgrade the whole system, including furnace as the old blower was quite noisy and sometimes it would wake me up at night with its hum. I already had a quote from another company (through Home Depot) but decided to get another one to make sure we are not getting ripped off. Well, we were. Cool Masters quote was almost $3,000 less for the same equipment! I decided to give Cool Masters a try and boy, did they do a great job! Crew was very professional and had a great attention to details. Trust me on this one, I'm in quality assurance business and I can tell you that they did an excellent job. Way to go Jonathan and crew! Oh, and by the way, please do yourself a favor - ask Jonathan about new Wi-Fi thermostats. I'm glad I did! You will not regret it. Now I can go on vacation and not worry about if I forgot to turn on/off A/C or heater as I can control them over my smartphone now!
Posted: 2/23/2013 • Link to this review
Eric came out to our house today to replace our broken thermostat. As with all Cool Masters employees, he was kind, comfortable to be around and efficient. We would never use any other Cooling and Heating company- thank you!
Posted: 1/23/2013 • Link to this review
We interviewed several contractors to finish our basement but decided to go with Cool Masters for HVAC because we trusted them based on the great experience we had with them in the past. Cool Masters did a great job installing a dual-zone system. The job was finished on time and the price was great.
Posted: 1/19/2013 • Link to this review
Came out the same day. Jonathan has a great personality + he knows his stuff. I had a HVAC system installed about 1.5yrs ago that has never heated correctly. After having the company that installed the system come back several times and two other companies I decided to try cool masters after seeing their reviews. I spoke with Jonathan over the phone told him my problem, he knew over the phone what the problem was. After being onsite about 5 -10 minutes he confirmed the issue and found a few more. Jonathan immediately resolved all the problems while educating me. Cool Masters is a life saver!!! - ADiakite
Posted: 12/28/2012 • Link to this review
Thank you so much for your time reviewing our company. I hope we found the issues plaguing your system ability to deliver comfort and resolved them to your complete satisfaction. Should you experience any other issues, please do not hesitate to contact us immediately, as we answer our phones 24/7. It was a pleasure personally serving you! --Jonathan
This is my second time using Cool Masters to work on my heating system and both times they did an excellent job. They come in, find the problem in 5 mins, fix it in about 10 mins, and they're out! They are reasonably priced as well. Mike was the technician who completed my last repair. He was very professional and had my heating system repaired and working within 15 mins.
Posted: 12/20/2012 • Link to this review
Thank you for your review! Mike has been with our company since 2007 and continues to lead our team with his knowledge and expertise. Kudos Mike! Should you ever need us for any comfort situation, please feel free to contact us anytime.
First and foremost, we are an air conditioning and heating company. Cool Masters aims to provide customers with honest and dependable service at the highest ethical standards. Our certified technicians have the training, tools, and experience to troubleshoot and repair any air comfort or quality problem you may encounter.
We are a family-owned and operated business with a combined total of more than 45 years of HVAC knowledge and experience. We are proud to have provided outstanding work.. in the HVAC industry since our company's founding. Since 2005, Cool Masters Heating & Air Conditioning has provided residential and commercial customers courteous, on-time HVAC services improving the comfort and health of the Atlanta area.
Our Goal is Simple: Maximize your comfort, health, and energy savings.Whenever you need air conditioner service, furnace repair, HVAC maintenance or installations, give our trusted technicians a call!
GA Warm Air State License CR109571, EPA Certified, N.A.T.E Certified Technicians, EGIA Approved Contractor, A+ Rating with the Better Business Bureau
* By Appointment Only
* 24-Hour Service Available
Cool Masters has been committed to protecting the environment from day 1. All of our technicians are EPA Certified and conform to the strict guidelines set fourth by the EPA. We offer a variety of ultra-high efficiency systems designed to save you money and lower your carbon footprint. Cool Masters now installs the Greenest Insulation for homes - Spray Foam!