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To whom this may concern: I would like to begin by saying I am a U.S. Navy disabled veteran female, and I have worked very hard for everything I have. And yesterday (10/23/2017) turned out to be a very disappointing day for me, as I was ripped-off by Coolray HEATING and Cooling - plumbing Co. I'm displeased by the price I was charged ($531.00) compared to the work that was performed. I called Coolray because of a problem I had with my HVAC dual system (gas heat pump under house in crawl space and electric A/C unit outside they house the unit was not functional for 3 days; so, I called Coolray. The Tech (Kenny) arrived shortly after 1600 hrs yesterday afternoon. He was courteous and friendly. However; he refused to believe I correctly wired the thermostat; I explained to Kenny that I swapped out a new Honeywell thermostat for the old existing thermostat. I made sure to copy the wiring pattern from the old thermostat exactly to the new thermostat. Well, Kenny told me the wire pattern was wrong and he changed it. After he changed the wire pattern, it took until after 2000 hrs (4 hrs)which included 2 or 3 calls to his supervisor for assistance. This would have been a pretty simple job for an experienced tech. I assisted Kenny from the time he arrived (not under the house). And in the end, he ended up changing the wiring pattern back to the way I originally had it set. That tells me I should have called another HVAC company. I will contact corporate.
Changed a fuse; replaced a condensation pump; and cleaned the filters. I don't believe the pump was bad; but I will have it checked this coming weekend.
Area Stockbridge, GA
Cost $500 - $999
Date October 2017
Posted: 10/26/2017 • Link to this review
Let me start off by saying I am a Coolray customer and have had no issues with them concerning my AC unit. However, I am very, very disappointed in Mr. Plumber. I tried to replace a leaky cold water washing machine valve and the copper pipe below spun around and cracked near the floor. I called four plumbers and Mr. Plumber was the only one that picked up at 9 PM. They informed me someone would be out between 10-2 the next day, which was awesome. I had to leave the water turned off from 9 PM to 2PM with 5 people in the house. Inconvenient, but is what it is. I was already looking at replacing the entire washing box and found them available with water arrestors around $65. Mr. Plumber shows up and I had already removed the sheet rock down to the floor. He takes a look at the work and and comes back with a quote. They were going to replace the washer box and install a new one with water arrestors, replace a 3 ft piece of copper pipe, and give me new braided hoses. I told him I did not need braided hoses, that my hoses were fine. His quote....wait for it.....his quote was $700 freaking dollars. I said excuse me, you know the washer boxes are only $65. Where is the other $635 dollars coming from. He said to me that the work was being done by a licensed master plumber...and I honestly didn't listen to anything else after that. I went to Home Depot, spoke with an associate and used my limited DIY skills to fix the problem for $95
Area Powder Springs, GA
Cost $500 - $999
Date June 2016
Posted: 6/18/2016 • Link to this review
Coolray replaced all the old rusted out ducts in my crawlspace with new insulated flex duct for a reasonable price. The salesman, Clay, and the lead tech, Shaun, worked with me to find a cost effective solution and now our home is much more comfortable! The AC unit is working half as hard so I anticipate a substantial power bill savings.
Posted: 9/09/2015 • Link to this review
Horrible company. Sales man tries to scare you into buying a new system. They also scam you out of money by over charging for things. I was stupid enough for a second call to service my home and then pow got over chaged over 500 dollars for small part. The part was also faulty and failed less than a year later. They said they would not guarantee part since my unit was so old. So I went to Marietta Appliance Parts and asked how much my part would be and it was only 30 dolalrs. Took 4 seconds to replace and has lasted for years now. READ ALL THE REVIEWS AND LEARN THAT COOLRAY IS A RIPPPPP OFFFFFFFFFFFFFFFFFF
Posted: 8/27/2015 • Link to this review
Joe Hayes and his son came out and replaced 3 gas water heaters with 2 new ones. They did a great job installing new copper pipe and cleaning up. There was an issue with a bad valve, but Joe came out the next day and fixed it perfectly. He is very professional and takes his work very seriously. I would highly recommend them.
Posted: 4/02/2015 • Link to this review
Maintenance on my tankless along with inspection of my plumbing was flawless. Discovered items I missed during my own inspections and provided information that I was unaware of about hoses and ice-maker piping. Fortunately the only thing wrong in my house is a flapper that they honestly admitted that it would be cheaper for me to replace than their standard rate. Professional service, honesty and regardless of what my place looked like, they still treated it with utmost respect means I will continue to use them for any work needed in the future.
Posted: 10/31/2014 • Link to this review
These folks do all my HVAC work, so decided to try their plumbing services when my kitchen sink blew a leak on Memorial Day. The tech, Blake Robinson, came immediately, and quickly and efficiently repaired the leak. He also rebuilt some piping that had been installed incorrectly before. The charge was very reasonable--no surcharge for the holiday---and I'll certainly call them again if I ever need plumbing services.
Posted: 6/04/2014 • Link to this review
Had my water heater replaced and it was the best plumber experience ever. Jason Bailey's attention to detail was SUPERB!! And no extra charges at the end of the process!! Very happy and will use them again.
Posted: 5/08/2014 • Link to this review
I manage several properties and finally have found a plumber that is reliable, professional, honest, and knows what they're doing. I've hired and fired 6 different plumbers in the past two years, and now am grateful that I've finally hired the best--Mr. Plumber. Ed Katz, Cartersville
Posted: 5/04/2014 • Link to this review
A couple of months ago, I started seeing signs of a sewer line backup (very slow draining after a load of wash or multiple toilet flushes). With large trees around, I hoped it was not a collapsed line due to roots. Two Mr. Plumber technicians came and scoped the line to confirm a collapsed pipe. Trucks, backhoe, pipe, and skilled workers showed up a couple of days later. They were nice, clean, professional, and returned my yard and shrubs to as close to the way they were as possible. I was impressed and recommend them to everyone needing similar service.
Posted: 4/23/2014 • Link to this review
Used cool-ray in the past and liked them. Had a small outside faucet leak so called Mr. Plumber. Guy showed up and unscrewed a part and screwed a new one in (part cost about 10 dollars at Lowes or HD). This was not an emergency situation so I don't expect emergency rates.
Posted: 9/05/2013 • Last edited: 9/12/2013 • Link to this review
Thank you for leaving us a review based on your experience with us. At Coolray/Mr. Plumber we always quote our work up front before any work is completed so that our customers will know exactly what the charge will be before we begin. Additionally, when the work is completed, we request a signature stating that the work has been completed to your satisfaction, both seen on your invoice. We have found that by quoting before the job is started, our customers will never be surprised at the end of the job because everything has been addressed up front. We work very hard to be a company that meets your needs 24 hours, 7 days a week and are able to schedule your call within the same day. When we send our licensed and certified plumber to your home, they arrive with a fully stocked truck and represents a company who is licensed and insured. We have tried to contact you with a resolution and hope you have found this satisfactory. If for some reason you are still unhappy, please let us know. Thank you.
I bought a new unit for my condo over a year ago. On Memorial Day, I noticed it was not getting cool as it had been. I called Coolray that night. They offered to send someone that night but I decided to wait until the next day. The tech came out, ran a couple of tests, and figured out that one of the connectors had a leak. He replaced the part immediately and now it's running like new again. Coolray is a model for customer service.
Posted: 5/30/2013 • Link to this review
I write this after spending 3 hours cleaning up the enormous puddle of RAW SEWAGE left by the Mr. Plumber tech that was at our house. We had a sewer line blocked and I tried the $93 or Free offer from Mr. Plumber (part of Coolray). To their credit, it was $93 and they cleared pipe. I wasn't expecting white glove service, but what I did not expect was to have to clean up the enormous puddle of RAW SEWAGE (did I mention that?) left in our bathroom. And when I say enormous, it is a small bathroom (about 6 x 6) and you could only see about 25% of the floor. The other stuff - being late, not finishing the same day, forgetting to schedule a follow up to finish the job - is annoying but can happen. Leaving our home they way they did - to me that is inexcusable. The tech did offer me the phone number of a restoration company so I could get someone to clean up after them. He also pointed out that I needed to take care of this quickly as it would quickly become a health hazard. I will think very long and hard about ever allowing Mr. Plumber or Coolray anywhere near my house again. From the Mr. Plumber Web site - "When you invite one of our State of Georgia licensed plumbers into your home, you will know they will always be on-time and will give your home the respect it deserves." SO WRONG!!!
Posted: 3/05/2013 • Link to this review
Our customer relations manager is out of the office today, but we would like the opportunity to resolve the mentioned issues you had with our services. We value your feedback from the time we enter your home until we leave. Every service Mr. Plumber or Coolray provides wishes to be a positive experience to make sure the value we instill in our company is experienced on each visit.
We apologize for any inconvenience and would appreciate the opportunity to further discuss the details of this service and to come to a happy resolution. You are a valued customer!
We have been using Coolray for our heating, air conditioning, and plumbing needs for many years. With no exceptions, their customer service has always been consistently great. In addition, their service technicians have always been prompt, polite, knowledgeable, and very thorough. I would highly recommend Coolray!! By the way, I am not affiliated with Coolray either by family or position. I am simply a very satisfied customer!
Posted: 2/13/2013 • Link to this review
Coolray only uses environmentally friendly refrigerant and all service personnel are trained and certified in safe recovery and handling. We are an industry leader in Geothermal Energy Technology and are working on a patented process that will help pave the way in making Geothermal an affordable option for more homeowners and businesses in Atlanta. Please visit our website for more information.