I went to this clinic after seeing their commercial on TV regarding their ethics and care. If I could give this less than 1 star, I would ... the Dr. performed procedures that were not asked for... which appeared nice and accommodating... but when I went to pay the bill... those additional services were actually charged... though not authorized. Additionally, rather than providing a prescription for medications that I subsequently found out could be purchased at several other locations for 1/6 of the cost... the medications were filled Country Club Animal Clinic... without the Dr. or staff offering to share with me that I had the option of filling the prescription there... or elsewhere... should I choose to. Every business is a profit center... however, it seems encumbant upon people in this type of industry to offer full disclosure to clients that would reflect that they are concerned with their client's best interest. Also, veterinarians are the only doctors who can profit on the sale of medications. Medical doctors cannot do this. Some profit seems reasonable for the convenience of having them filled on location... but for 6X the cost, most consumers in this economy would opt for the savings... ... the presumption that any one person would be in a position to walk out with a $600 bill... after being quoted $300... is outrageous. ... they were not open to discussion about these concerns... but were in fact rude, and without any empathy or resolution.
Posted: 11/13/2012 • Link to this review
Long story, but I took my dog to Dr Roberts because he had ingested some small stones. She would not listen to anything I said, and told me he was fine after she dismissed everything I told her. Two days later, my dog required emergency surgery. I realize everyone has an "off" day and I went back to Dr Roberts to talk with her, and she would only apologize for how I feel about the whole episode, not her role in it! If you enjoy being talked down to, lectured to, or otherwise made to feel as if your thoughts don't matter, Dr Roberts may be the vet for you. If you value your pet's health, you will want to go elsewhere.
Posted: 7/24/2012 • Link to this review
I cannot say enough aobut Dr. Roberts! She is caring, gentle and always takes her time with your cat or dog. When we lost our beloved cat Leo she made the whole process much less painful! Now that we have our new cat Cali she is the ONLY vet I would conside to advise me on the proper care of my precious kitty!
Posted: 6/28/2012 • Link to this review