I had a very good experience buying my new Jeep from Criswell. The staff, in particular Leon Travis and Jeff Duncan, were very helpful thoughout the process. I thought the final negotiated price was fair for the vehicle and I'd recommend anyone else purchase a vehicle from this dealership
Posted: 10/24/2012 • Link to this review
I stopped into the dealership casually one day last week to look at minivans, since I was thinking of replacing my Dodge Caravan, but had done no 'research' yet. Bob Jeffries greeted me, and was very friendly and accommodating. He immediately brought up a vehicle for me to test drive. During the process, Bob took time with me, did not pressure me, and encouraged me to figure out what features I wanted so he could find the perfect vehicle for me. A few days later I ended up purchasing a vehicle from the Criswell inventory with more features than I needed but I feel I got a fair price. In the meantime, I had evaluated all the Town & Country inventory in the area and knew there were quite a few dealers with from whom I could purchase this Cherry Red van to my specs, but I felt a loyalty to Criswell due to the time they spent and the good service and friendliness they showed me.
Posted: 7/23/2012 • Link to this review
I received your letter dated February 19, 2012, about my recent business in your service department. I was treated well. In fact, last week, the week following the service done, I discovered the transmission for my Dodge minivan had developed a hard shift following the service done on Friday, February 17th. I called on Wednesday morning, February 22th, to Mike Ugolint about the problem and not only did he remember me, but he allow me to bring in the car that same morning. A technician (I don't remember his name) rode with me to understand the problem and then worked on the car to correct the problem that same day. I want you to understand that I greatly appreciate the work done by Mike and that technician (Mike should know his name). The car has run without the problem since I got it back. Thank you, Mike, and the technician.
Posted: 3/13/2012 • Link to this review
I would like to express my appreciation for the professional sales approach that Jason Allen extended to me during my recent search and purchase of a new Dodge truck. He provided a very relaxed atmosphere for me to reviews Jeep and Dodge vehicles in stock and the features of each of those vehicles that allowed me to make a choice of a vehicle to suite my needs. He was very knowledgeable of the vehicles and all applicable rebates to being offered. I value his integrity and honesty he presented during the sales meeting with him. I appreciate his patience with me while I contemplated the purchasing of a vehicle. Jason is a top notch salesman and should be recognized for this attention to the details he provided to me. The finance team also provided exceptional service working to complete the on process. Each issue encountered they were able to work through getting the information needed to provide to the finance company for the loan to be approved. I appreciate the whole sales team providing their personal touch during my purchase of a Dodge truck. Each of the team members went above and beyond expectations to provide e great purchase experience for me.
Posted: 3/25/2011 • Link to this review
We just wanted to say Thank you to Criswell for two of their wonderful sales men. Brian Batson & Gene Hoffman were two of the most professional, pleasant Sales men we have ever worked with. Those two men went out of their way to help us, finding the perfect vehicle that would work for our family. These two men & Don Boone (in finance) worked for days to get our difficult deal to be approved. So, from our family we wanted to say thank you for an excellent job well done!
Posted: 2/25/2011 • Link to this review