My personal trainer was excellent. She knew her stuff and created a wonderful training regimen. However, the company behind her is total crap! They do a hard-sell, playing on your weight and being out of shape. When you sign the contract they flat out lie to you and have actually no idea what they are selling and what terms of their contract is. They just kept charging my credit card, not rendering any services. They didn't even call to see why I hadn't scheduled any more sessions. Very unethical businss practice - they will do only what's right for their "bottom" line... not yours.
Posted: 5/08/2008 • Link to this review
You can never have customer service issues handled correctly and forget about trying to cancel your contract! They kept billing me for multiple months after I had sent in the cancel request! Terrible customer service and the business end has no idea what is going on.
Posted: 3/27/2008 • Last edited: 5/08/2008 • Link to this review