First of all, we have been using Custom for 13 years. They are higher priced and I have to call every year to ask for a match/discount. During the first few times, they were a little rude about it, but I let it go. My husband asked for some replacement stickers for the top of the cans, and Tonya, the "manager" was terse and told him to print them out himself and tape them on. I finally called today, and it was the iron in the fire. Tonya told me about the pick up fee, which I balked at, and she told me to let her speak. She told me that I could call and get them to match prices, so I started to explain that I have done that for the last few years and was tired of continually having to beat them down and get locked in for a year, as I was speaking she spoke over me the entire time. I asked her to let me speak, just as I let her speak, and she told me, the customer, mind you, that I was disrepectful and hung on me. Well, I need to cancel service, so I called back and as "nicely" as I could this time, asked to speak to her manager. I am the manager she said. Ok, well let me speak with your boss. She said not until I spoke to her respectfully. Now, I don't know how much nicer I could have been that second call because I now REALLY wanted to get rid of them. And she hung up again and would NOT LET ME cancel service! My husband had to call to cancel service for me, which she threatened not to let him. Unbelievable. Tonya is so unprofessional, I can't believe I wai
Area Acworth, GA
Posted: 5/30/2017 • Link to this review
Custom Disposal has been taking care of our garbage pickup for 11 years. We live in E. Cobb and can not speak more highly of their company. The crew is friendly, courteous, and very professional in the service. that they provide for us. They really go out of their way to take care of any special needs we might have. Thank you Kyle and your crew, and Jennifer for great service! Sandy Sarlin
Posted: 9/28/2015 • Link to this review
What a great customer service they have! We just started using Custom Disposal Service Inc. and they are meeting all our wishes. A special thank you to Tonya, she's truly great to work with. Their response time is phenomenal and their honesty is golden. Definitely recommend this company to anyone who asks me!
Posted: 3/18/2014 • Link to this review
We have used Custom Disposal for ten years! They prove, year after year, to be dependable. The office staff is always helpful and the truck staff are more than accommodating, so polite and so nice! They respond immediately to all questions immediately. A+ for customer service! Thanks for caring about your business and ours! :)
Posted: 12/12/2013 • Link to this review
I have been using Custom for 22 years. They are always timely, friendly, neat and professional. Locally owned business and for a long time most employees were full time firemen working a 2nd job. Custom deserves my loyalty and they have it! Pam Bailey
Posted: 11/26/2012 • Link to this review
We've used Custom for years, after switching from a service that was hit-or-miss, rude, and more expensive. I'm only sorry we didn't switch sooner! They are professional, dependable, and very good at informing us of any changes. After a year or so, the composting facility they'd been using shut down. Most places would just change your service without telling you, but Custom sent a detailed letter explaining what they were doing, what our options were, etc. We have a huge rolling recycle container, which we easily fill up every other week, and a small bag of trash picked up every week. I can't imagine all of that going to landfills! I can't recommend them enough!
Posted: 10/06/2012 • Link to this review
Consistently on time, neat, and friendly. Been using them for years. You wouldn't think picking up trash would be that difficult, but Custom is the only service that I've had that seemed to really care about doing a great job. I switched to BFI briefly, but switched back to Custom after a year.
Posted: 7/25/2012 • Link to this review
We have been using Custom Disposal since we moved to Marietta 10 years ago. They have always been professional, timely and have great customer service. They have never missed a day and I highly recommend them.
Posted: 5/14/2012 • Last edited: 5/16/2014 • Link to this review
Our subdivision 2 years ago had four different collection agencies going thru to collect garbage. I call each one and Custom gave us a great price, are prompt, courteous, and reliable. The cans are replaced in the same location as I placed them, neatly instead of all over the driveway. I really like doing business with them.
Posted: 4/09/2012 • Link to this review
I've been using Custom disposal since moving into West Cobb 6 years ago. They have been very prompt and dependable and have never missed a pickup. Great service and very friendly!
Posted: 1/31/2012 • Last edited: 3/19/2012 • Link to this review
Custom Disposal is "Number One" in service, reliability, friendliness and are very competetively priced. I have been a very "Happy Customer" for over 5 years and would highly recommend this great company.
Posted: 10/05/2011 • Last edited: 3/19/2012 • Link to this review
I switched from BFI who were consistently late or a no show on a regular basis. Custom is prompt ( I could set my watch to their arrival each week, friendly and always return my can to its place. BFI would throw the cans around, put them upside down or in the neighbors driveway. Custom clearly provides a quality service at a reasonable price point. Thanks Guys!!
Posted: 6/24/2011 • Last edited: 3/19/2012 • Link to this review
Update: I have used this company for 6 years now and can't speak highly enough about them. ------- These guys are reliable, friendly when you call them, and will match prices too. I have had service with them for about 4 years now and I think they only missed a pickup one time but they apologized profusely and picked it the trash later the day I called. Great company!
Posted: 9/04/2010 • Last edited: 6/16/2012 • Link to this review