D & D came to my house to install a new refrigerator. He pulled it up a step and then pulled the old one out of the house (I don't think that's the norm). Plus, he removed the handles so it would fit through the door! This guy worked verrrrry hard - I couldn't help but tip him, even though he's the owner of the business. I would definitely call him should I need him in the future.
Posted: 12/30/2015 • Link to this review
I can not begin to explain how this company is awesome. Dusty was very punctual. He came in and got right to work. My washer just stopped working in the middle of a cycle. He discovered the belts were worn out. We didnt test every cycle and later realized it wasn't completely fixed. I called Dusty later Friday night and left him a message. He called me back first thing Saturday morning and came right over. He apologized for not diagnosing every issue the first time. After some more testing, he realized the water valve wasn't working, so he replaced that. He then went on to diagnose that the machines transmission had failed and it would no longer agitate. He was remorseful to give me the bad news, I would need a new machine. He promptly took off all the parts and belts he replaced to refund my money. I did not expect him to refund the entire amount, including the service call! He said it was the right thing to do since he missed it the first time. I was blown away by his honesty and integrity. I offered to pay him something for his two trips, but he just would not accept. I will call him immediately next time I have an issue and will post this review everywhere. It is the least I can do. Thank you Dusty.
Posted: 7/18/2015 • Link to this review
My Kitchen Aid Superba wall oven did not heat after a cleaning cycle. I searched Kudzu for a repairman and was lucky enough to fine D & D Appliance Repair. I called for an appointment and Dusty arrived right on time. He had the necessary parts and equipment to fix the oven in 30 minutes while taking all the steps necessary to protect my wood floors. I hope you trust this company to help when you need appliance repairs.
Posted: 3/31/2012 • Link to this review
Great experience. Dusty diagnosed & fixed my dishwasher problem quickly, he had a helpful suggestion to prevent future problems. It is nice to see old fashioned honesty still exists. I will certainly use D&D for any future appliance problems.
Posted: 1/12/2012 • Link to this review
The owner technician was on time, diagnosed the problem, and told me honestly what he could do to help my washing machine and how I could help the aging floor it sits on. I was impressed with his knowledge and service. I will call D&D again!
Posted: 2/25/2011 • Link to this review
Owner answered my call. Took the time to ask the right questions...even diagnosed issue. Arrived within the time frame window, confirmed diagnosis, and quickly fixed the problem with my refrig. Took precaution not to harm hardwood floors. Reasonable prices. Would definitely use again.
Posted: 2/14/2011 • Link to this review
Have had D&D Appliance repair my washer, dryer, oven, microwave, and refrigerator/freezer. Each time was meet with superior service. Dusty always showed up exactly when he said he would. He knows his stuff. Extremely good service!!
Posted: 10/30/2009 • Link to this review
Last year our refrigerator and freezer went out and I called D&D out of the yellow pages. The serviceman (who I believe is also the owner) came out promptly and spent a great deal of time repairing the unit. He had to thaw out the freezer as the compressor had frozen into a solid block of ice. It was determined that the control board had gone bad, which he replaced, and charged a very reasonable price for all his time and materials. I was very pleased with the service and with the charges.
Posted: 4/21/2009 • Last edited: 4/07/2010 • Link to this review
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