If I could rate DNB Plumbing a -0, I would! Richard made the situation with my toilet worse!!! As I am typing this message there is a constant flow of water running from the toilet because he installed ill fitting plug and parts despite my request for identical or comparable parts. Now I have to wiggle the handle after each flush and the tank takes more than 10 minutes to fill. These are all issues that I DIDN'T have BEFORE he arrived. My experience with this plumbing company has been the worst and most inconvenient and the owner is beyond rude and disrespectful. She won't allow the customer to explain their concerns without constantly interrupting. They have been to my home twice already; the initial visit was unsuccessful because the tech didn't have replacement parts and needed to order. I specifically requested the same parts. I hadn't heard back from DNB for nearly two weeks and had to actually call them to follow up on my service request which is unacceptable. Then Richard seemed clueless about what needs to happen in order to fix the toilet. Richard was going in and out and of my home at least 9 or more times! He ended up changing the handle on the toilet without my permission (I guess because he couldn't figure out how to make my dual flush handle work) I do not want the $2 handle he installed, I wanted the same dual flush handle and pump system.
Area Houston, TX
Cost Less than $250
Date May 2018
Posted: 5/23/2018 • Link to this review
'Val Kay' is the owner. She's also posted other positive reviews of her fraudulent company. Beware! Do not let these con artists into your home.
Area Spring, TX
Cost $10,000 - $14,999
Date June 2017
Posted: 11/24/2017 • Link to this review
Please do not use this company. Read their online reviews. They are con artists with a history of collecting service fees and leaving you high as dry.
Area Tomball, TX
Cost $3,000 - $4,999
Date July 2017
Posted: 11/17/2017 • Link to this review
Wow...very wary of this company at outset due to all the negative reviews, so much so that I had another plumber visit after my home warranty company sent DNB. His diagnosis was identical and pricing higher. I must admit that I am a true fan now that I've had DNB in my home. Their representative plumbers were all very experienced and courteous and worked with me to fix my "out of code" problems in a manner that was affordable, HOA -friendly and esthetically pleasing. Val (office) was very candid and knowledgeable. I would unequivocally recommend DNB to anyone needing a plumber. Thanks Robert, Giovanni and Juan. Nice work.
Posted: 5/10/2012 • Link to this review
Scheduled a new disposal install;showed up w/o disposal, had to go to Home Depot to buy;incorrect install causing leak Unable to clear drain line clog(claimed roots blocking line), had to have a second plumber come to clear...guess what, no roots!
Posted: 4/26/2011 • Link to this review
I found the 3 techs that have visited my home in the last 3 years to be very professional and extremely good. They arrived promptly and repaired my plumbing issues. This company has been in business for 21 years and I am pleased to see that they are still keep their cost low for customers.
Posted: 12/26/2010 • Link to this review
They are extremely lacking in the customer serving department and are unorganized. The women in the office are very rude and not helpful. I needed a new hot water heater. After 4 techs and 2 different diagnoses, I finally had a "new" hot water heater at my house - only it didn't work. They had to take it back and bring out another one. In addition, being in Conroe, I had to have a permit from the city to have a hot water heater installed. They charged me $125 for a $31 permit and they would not allow me to go to the court house to get the permit in order to save money. I would not recommend this company.
Posted: 11/09/2010 • Last edited: 12/26/2010 • Link to this review