When the bill was questioned (it was 100.00+ over what we were told the total would be), the female at the desk had a freak out. The worker got so agitated that being in that room was just unbearable. The worker was rude. The worker was told that she was being rude. There was no apology, just humphs, grunts, sighs, eye rolls, and her yelling. Totally unprofessional and unnecessary. Need I add that later in the day we received a phone call from the owner who greeted us on the phone by saying, "I hear that you had some terrible things to say about me today?", when we never once said anything negative about the owner. Terrible customer service. if you ever wonder why they have been able to take your dog so late minute... this is why. They may treat the dogs well, who knows... we cant see them with the dogs. But we do know that they treat their customers terribly, and we aren't the only ones. DALTON CURRENTLY HAS AN "F" RATING BY THE BETTER BUSINESS BUREAU (BBB). Do not give them your business, there are far better places in Shrewsbury and surrounding towns. Don't waste your time or your money. If you love your animal, you wont leave them with people who don't know how to handle their aggression. God forbid they take it out on your pet.
Posted: 7/21/2010 • Link to this review