After the deck was stained, large shiny pink blemishes, from the old solid stain remain, and large shiny blotches occurred because the stain was allowed to pool in certain areas instead of being wiped down. The deck is leveled with small scraps of wood stacked on top each other over the pier blocks. The stairs were not properly sanded, resulting in large scratches with black, red, and brown streaks. I reached out asking the owner to address my concerns, but the owner never showed up. I waited all day for him. He said I was complaining. After I sent a picture, he sent his wife to talk to me. Later, she did something that completely ruined my trust in her as well. I wanted to give them a third chance to make things right with mediation through the Better Business Bureau, but they never responded in the month window, and the case was closed. They never apologized and they were very dishonest handling a legitimate complaint.
He said he would stabilize my deck, grind and stain my deck and stairs, and stain my fences.
Area San Rafael, CA
Cost $3,000 - $4,999
Date September 2016
Posted: 11/27/2016 • Link to this review