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I have been there two times in the past several months, and I will now be going there for my tire related needs, period. Dave and Jeremy are both professional, polite, and do what they say. Both times I was there, they went out of there way to be helpful, and provided an extra level of service that is rare. The place is cool and comfortable to relax and wait in if you choose to stay. They follow through on what they say they will do. I had no surprises, except for good ones! They rotated and balanced the tires on my Odyssey for free just because I had put tires on a different car! Who does that nowadays? I was impressed and surprised. They ACT like they value your business, they don't just say it. They are pretty darn nice people to boot.
Posted: 8/31/2015 • Link to this review
I have been taking my car here for several years but regretfully, I will no longer be doing so, despite the $14.95 oil change specials. I dropped off my car recently for an oil change, and the mechanic called me a few hours later to tell me that both CV axles needed replacing because both boots were supposedly torn. $600+ in repairs. This sounded suspicious because I had just had a CV boot and axle replaced at another shop just 2 months before. I took the front wheels off at home and inspected all 4 CV boots myself. Guess what - they were NOT torn. All were in fine shape. I have also had my 2 cars aligned here and both times, the steering wheels came back not centered. The car drove fine, but the wheels were not centered. (Kauffman Tire in Decatur - see my review - didn't have that problem and got the alignments right both times). Thus, I can't recommend this DeKalb Tire nor will I take my car here again.
Posted: 8/14/2010 • Last edited: 4/08/2013 • Link to this review
My wife took our car into them because of a check-engine-light issue. OK - $50 to inspect, $50 part, $50 labor, $50 for something else. The fan was also broken - $130 - $60 + $70 labor. Got laughed at by my dad for paying so much and not coming to him first. OK, no problem but guess what, now my engine started overheating when I turn on the fan!!! I took it to the guy and he quoted me $1500 for a head gasket!!! And after he diagnosed that, now my engine ALWAYS overheats!!! regardless of whether I turn the fan or not!!! Did he pretty much damaged my head gasket just to get me to pay him $1500 to fix it?!?! I don't know ... taking it in to another mechanic ... anyone else but Dekalb tire!!! Does a guy a guy who drives a 2001 Chevy Cavalier in 2010 look like he has $1500?!?!?! Especially after paying you $330 for what should have cost no more than $200!!!!
Posted: 1/12/2010 • Last edited: 4/24/2012 • Link to this review
I have been going to dekalb tires since 1976. I have used them for tires and have always found them to be the best price around. They have given me great service over the years which is why I buy tires for me my wife and 3 kids cars there and will continue to use them.
Posted: 8/02/2008 • Link to this review
These people have always been fair and honest with me and I always go there when I need service. They do not charge for things you do not need. I'll continue to give them my buisness as long as they give me the kind of service they have so far. I suspect they will. Two thumbs up!
Posted: 8/02/2008 • Link to this review
Do not ever use the services of the DeKalb Tire store located on Northlake Parkway. I went in for a routine oil change last week. Instead of draining the oil, they drained my transmission fluid. They then added 5 more quarts of oil. The transmission started slipping on my way back to the office. I took the truck back in on Wednesday after the slipping had gotten even worse. They drove it but somehow could not find any problems. I took the truck to the dealership over the weekend. They found the transmission fluid was several quarts low and they drained 12 quarts of oil out of the oil pan. I could have very easily blown up my transmission had I driven much further. It was $115 to fix the problems. I called the manager this morning. He offered to make it up for me in oil changes. I told him I could not accept since I no longer had any confidence in their abilities to do anything under the hood. Do not go there. Tell your neighbors.
Posted: 6/23/2008 • Last edited: 4/24/2012 • Link to this review
I have only been to Dekalb Tire once, but my first experience was a good one and I'm sure I'll be going back. As a woman, I often feel pressured to purchase services or make repairs that I have learned are not necessary. I know that I do NOT need my air filter changed with EVERY oil change. This is perhaps one of the first times I have had an oil changed and not been harassed about getting a new air filter. Plus, the charges for the oil change service were extremely reasonable. Hopefully my next Dekalb Tire experience will be as great as the first.
Posted: 12/06/2007 • Last edited: 1/02/2008 • Link to this review
I was at DeKalb Tire (Northlake) for a simple flat repair where I had brought in the tire. I am a maintenance technician by trade and know quite a bit about cars. During my wait for the tire to be patched (as a fly on the wall). I overheard two situations where women were treated with total fairness and honesty. Both were situations where someone could have probably gone for the dishonest "easy sale" but instead they told the truth and did not sell either lady something that they did not need or want. In a time where being able to trust is rare, I feel like these guys are trustworthy.
Posted: 11/21/2007 • Last edited: 1/02/2008 • Link to this review
I went to DeKalb Tire Company after pricing 3 other tire dealers in the area. The quote I received was the lowest of any of the others dealers I visited. Plus, they rotate my tires for free whenever needed.
I've had them plug a few tires over the years and recently bought full sets of tires for 2 of my vehicles from them. Price was OK (probably could have saved a few bucks but it was not worth my time to shop around) but they did the job well and I had no complaints.
I've been to DeKalb Tire Co. twice now and both times was treated professionally, plus they did the service work needed in a timely fashion and at a cost comparable to other locations. Theire customer service is excellent.
I'm surprised that at a tire place they do major repairs. Like a fuel pump. They install quality parts. They fix mighty fast. That being said, customer has to tell them what needs replacing (throw in parts) and repairs are expensive.
Posted: 9/20/2007 • Last edited: 1/02/2008 • Link to this review
We had the transmission flushed and an oil change done to our car. It was $200 for both of these together! That is crazy! I will never go to DeKalb Tire again! I have had that work done somewhere else for way less! They tried to get $600 out of us for brakes and everything else. I was born at night but not last night!!!
Posted: 4/03/2007 • Last edited: 1/12/2010 • Link to this review
My friend recommended this place for an oil change when my regular mechanic (H&M Automotive, see my review!) was booked up. SHE really likes this company! But after surviving the extremely long wait with my toddler, I was alarmed by the following scenario: The mechanic pulled me aside with a grim look & said he'd found "a small hole in the hummina-rotor-hoohaa located up front, 'neath the wheel and such." He managed to speak clearly for every word in the sentence except for the name of the car part, which he'd said in cartoonishly low and mumbled voice. I had him repeat it, so he just garbled it, again, in a new way! So I tried a different tactic and asked what its function was. Is it connected to the breaks...the steering...radiator...windshield wipers...what? His RESPONSE? He shook his head with a sympathetic "tsk-tsk", and said: "No Ma'am, see-- I'm afraid it's what makes the whole thing GO, know what I mean? It's how you're able to drive and to control the vehicle and all that. It's definitely a big deal, especially drivin' a youngin' around and all. But I can take care of it today, if you like." The cost of replacing a hummina-rotor-hooha? With labor---$250.00!! SO, I took the van to H&M instead, & they didn't see any leaks "up in there"! A year later, they still haven't! Maybe it's all a big misunderstanding, and most likely he's the only bad one in the bunch. Just keep your eyes open!!
Posted: 1/14/2007 • Last edited: 1/12/2010 • Link to this review
I have been to DeKalb Tire for new tires, tire problems, oil changes, and other things. They always treated me professionally - and worked quickly. They now have a room with computer/Internet access, TV, etc. This is a great car repair and tire business!
Posted: 10/23/2006 • Last edited: 1/02/2008 • Link to this review