I have used Delta computer services several years ago, so I decided to try again with a Acer laptop that would not boot up. I had my own suspicions to the problem but I thought I could get some estimates from them and a "professional" diagnosis. I turned the laptop into Delta on a Saturday. I did not get a reply from Delta, so I phoned them on Wednesday. After being but on hold for awhile ... I was told the motherboard was dead. I asked for a repair estimate but was told they could not find a replacement part right now and the technician was out. This computer is less than 3 years old so it seems odd they could not offer a final working estimate. Sort of ridiculous for a "Diagnostic Fee" of $55. I retrieved the machine from Delta and they acted like they could not find it but eventually located it ... doubt that I will return ... ever.
Posted: 9/02/2009 • Link to this review
I brought my laptop in for data recovery. Paid the upfront "Diagnostic Fee". I was told it should take a couple of days to recover and there's no fee for no recovery. 3 wks later, I called for an update & was told my pc was ready for p/u. They tried to say they recovered files that were already available when I brought my pc in. When I brought that to their attention, they didn't charge me anything since no data was recovered. However, I couldn't get any documentation from them on the diagnostic that was prepaid for other than "your computer is fine". Furthermore, I later downloaded software from DTI Data which recovered 70% of my files instantly for the same price as my "Diagnostic Fee" from Delta. So now, I'm left wondering, what did I pay for on top of my laptop being with them for 3 whole weeks???
Posted: 12/17/2007 • Last edited: 9/02/2009 • Link to this review